At a Glance
- Tasks: Own retention and upgrade strategy for PAYM customers, focusing on forecasting and planning.
- Company: Join Three, a dynamic mobile network provider with a collaborative culture.
- Benefits: Excellent salary, bonuses, up to 28 days off, and personalised benefits.
- Other info: Inclusive workplace that values diverse backgrounds and offers career development opportunities.
- Why this job: Make a real impact on customer retention and drive sustainable growth in a fast-paced environment.
- Qualifications: Experience in retention management and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Newbury or London + Hybrid*
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and benefits
What you’ll do:
- Take end‑to‑end ownership of retention and upgrade strategy for our Pay Monthly (PAYM) customers, focusing on forecasting and planning across the trading function.
- Use customer insight, market trends and data‑led forecasting to balance short‑term trading outcomes with long‑term customer value.
- Engage in proactive and reactive retention activity, including upgrades, pricing strategies and targeted interventions to reduce churn, improve tenure and drive sustainable value growth.
- Collaborate with teams across Acquisition, Credit & Risk, Analytics, Commercial Operations and Product, building alignment and influencing direction.
- Engage senior stakeholders, contribute to governance forums and ensure decisions are supported by clear insight, robust forecasting and strong commercial thinking.
- Own and deliver the PAYM retention and upgrade strategy, ensuring alignment with overall commercial objectives and P&L targets.
- Lead forecasting and performance management across retention, upgrade and churn KPIs for Pre‑MAF, Post‑MAF and P2P segments.
- Design and deploy segmented proactive and reactive pricing strategies across assisted and digital channels using market trends and customer data.
- Shape competitive upgrade propositions and pricing approaches to maximise customer tenure and lifetime value.
- Work closely with BCRC, Acquisition and Commercial Operations teams to balance inflow and retention for optimal P&L outcomes.
- Continuously optimise Three to Vodafone customer migrations, refining segmentation and pricing strategies over time.
- Partner with Analytics and Data teams to develop advanced forecasting models, predictive churn insights and personalised retention offers.
- Collaborate with Commercial and Product teams to ensure upgrade propositions remain relevant, competitive and compelling.
- Lead planning cycles across the trading function, aligning teams around shared objectives and priorities.
- Drive greater forecasting accuracy and predictability across key planning KPIs.
- Influence senior stakeholders and governance forums to secure investment and prioritise retention and cross‑brand migration initiatives.
- Ensure activity is delivered in line with agreed governance frameworks and strategic reporting requirements.
Qualifications:
- Strong experience in retention, upgrade and churn management with a track record of delivering large-scale commercial outcomes.
- A deep understanding of the PAYM customer lifecycle, including pricing levers, tenure drivers and customer value management.
- Experience using churn analytics, designing retention toolkits and executing campaigns across multiple channels.
- Well‑developed commercial judgement, including P&L accountability and the ability to balance volume, value and margin.
- Leadership experience with the ability to influence senior stakeholders.
What We Offer:
- Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
- Personalised benefits for you and your family, like discounts, vouchers, a pension plan and more.
- Career development through amazing learning tools and top‑notch parental leave policies.
Need to know:
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Three Mobile Retention & Forecasting Commercial Manager in London employer: VodafoneThree
At Three, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide extensive learning tools, generous benefits including up to 28 days off, and a commitment to inclusivity, ensuring every team member can thrive in their role. Located in Newbury or London, our hybrid working model allows for flexibility while contributing to meaningful projects that drive customer retention and value.
StudySmarter Expert Advice🤫
We think this is how you could land Three Mobile Retention & Forecasting Commercial Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Three. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews! Research Three's retention strategies and come armed with ideas on how you can contribute. Show them you’re not just another candidate but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with churn management and how you’ve used data to drive results. Make it clear how your skills align with the role of Commercial Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Three.
We think you need these skills to ace Three Mobile Retention & Forecasting Commercial Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Manager. Highlight your experience in retention and churn management, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Three and how your skills can help drive retention and upgrade strategies. Keep it engaging and personal!
Showcase Your Data Skills:Since this role involves a lot of data-led forecasting, make sure to mention any experience you have with analytics tools or methodologies. We want to see how you can use data to influence decisions and improve customer value.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at VodafoneThree
✨Know Your Numbers
Make sure you brush up on key metrics related to retention, churn, and upgrade strategies. Be ready to discuss how you've used data in the past to drive commercial outcomes. This role is all about balancing short-term results with long-term value, so having specific examples at your fingertips will impress.
✨Showcase Your Collaboration Skills
This position requires a lot of teamwork across various departments. Prepare to share examples of how you've successfully collaborated with different teams in the past. Highlight your ability to influence senior stakeholders and align objectives, as this will be crucial for success in the role.
✨Understand the PAYM Customer Lifecycle
Dive deep into the specifics of the Pay Monthly customer lifecycle. Familiarise yourself with pricing levers, tenure drivers, and customer value management. Being able to articulate your understanding of these concepts will demonstrate your readiness for the role and your commitment to driving sustainable growth.
✨Be Authentic
While it's great to prepare, don't forget to let your personality shine through. The interviewers want to see the real you, so be genuine when discussing your experiences and achievements. Share your passion for retention strategies and how you can contribute to Three's goals—authenticity goes a long way!
