Location: On Customer's Site - Postcode WA16 9EU
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday
What You’ll Do
- Act as the primary point of contact for the customer, building strong relationships with stakeholders, end users, and account teams
- Manage all aspects of account administration, including processing orders, handling queries, and maintaining accurate customer records
- Provide expert advice on technical, network, billing, and device-related queries, ensuring timely and effective resolution
- Work closely with Credit Control to support resolution of outstanding debt and payment‑related issues
- Produce and quality‑check management information (MI) and monthly billing reports, delivering insightful reporting packs and analysis
- Attend and contribute to customer and account meetings, identifying opportunities to drive improvements and cost savings
- Support end users with device, tariff, and product guidance, ensuring they are equipped with the best solutions
- Manage equipment storage and distribution, maintaining accurate audit logs and inventory control
- Assist users with porting and migrations onto the Vodafone network, ensuring a seamless transition
- Deliver an enhanced level of service to VIP users, ensuring their needs are handled with priority and care
- Support training and onboarding of cover advisors to maintain a consistent and high‑quality service experience
- Collaborate with Vodafone HQ teams to resolve queries and identify opportunities to improve operational efficiency
Who You Are
- Proven customer service experience, ideally in a corporate or telecom environment
- Strong stakeholder management skills, with the ability to build trusted relationships at all levels
- Highly organised with the ability to manage your time effectively and deliver consistently high service standards
- Excellent communication skills, both written and verbal
- Confident using systems, with strong keyboard skills and attention to detail
- Interest in or understanding of mobile devices, technology, and telecom products
- Solutions‑focused, proactive, and driven to continuously improve customer experience
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
