At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer experience.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and receive discounts.
- Other info: Full training provided, with excellent opportunities for career growth.
- Why this job: Make a real impact by transforming customer experiences with innovative technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 13.72 - 13.72 £ per hour.
Location: Canterbury
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to "wow" our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: Passion for delivering exceptional customer service and ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
We Offer
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being. Benefits include great pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, pension plan and more. We help with your career through learning.
