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- Tasks: Support the Store Manager and drive store performance while delivering exceptional customer service.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Competitive salary, monthly bonuses, up to 31 days off, and personalised benefits.
- Other info: Full training provided; we value ambition and a drive to learn.
- Why this job: Step into a leadership role and make a real impact in a dynamic retail environment.
- Qualifications: Sales and customer service experience, with a passion for coaching and team development.
The predicted salary is between 30000 - 40000 £ per year.
Location: RU3, Bouverie Place Shopping Centre, Folkestone, United Kingdom, CT20 1AU
Salary: Excellent basic salary plus an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
- Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
- Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
- Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications: It all starts with you. We are seeking a sales and customer service‑focused individual looking to take on a lead position within our store.
- Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
- Team Development: Motivated by the opportunity to coach and develop others, fostering a high‑performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Benefits: We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being. We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan, and more. Learning and development tools are also available to help your career.
Reasonable Adjustments: We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Retail Assistant Store Manager (Folkestone) - 37.5 Hours in Kent employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (Folkestone) - 37.5 Hours in Kent
✨Tip Number 1
Get to know the company inside out! Research Three UK, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the role of Retail Assistant Store Manager – think team management and customer service!
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look smart and professional. It shows you’re serious about the role and ready to lead the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Retail Assistant Store Manager (Folkestone) - 37.5 Hours in Kent
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let us see your enthusiasm for retail and customer service. Share specific examples of how you've gone above and beyond to create great experiences for customers in the past.
Highlight Leadership Skills: As a potential Retail Assistant Store Manager, we want to know about your leadership qualities. Mention any experience you have in coaching or developing teams, and how you've motivated others to achieve their goals.
Be Results-Driven: Make sure to include any achievements related to sales targets or KPIs in your application. We love seeing candidates who can demonstrate their ability to drive performance and deliver results.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at VodafoneThree
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail Assistant Store Manager. Familiarise yourself with the key tasks like team management, customer engagement, and performance enhancement. This will help you demonstrate your knowledge and show how you can contribute to the store's success.
✨Showcase Your Leadership Skills
Since this role involves coaching and developing a team, be prepared to share examples of your leadership experience. Think about times when you've motivated others or resolved conflicts. Highlighting these experiences will show that you're ready to step up and lead in the absence of the Store Manager.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer situations. Practice responses that showcase your problem-solving skills and commitment to exceptional customer service. Use examples from your past experiences to illustrate how you’ve successfully resolved customer enquiries or challenges.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you've met or exceeded sales targets in previous roles. Prepare to talk about strategies you've used to drive sales and improve performance. This will show that you not only understand the importance of KPIs but also have a proven track record of achieving them.