Three Retail Customer Advisor
Location: 50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 20 hours across 4 days per week, including weekends.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
- Competitive pay and bonuses.
- Up to 31 days off plus 2 bank holidays.
- Flexibly tailored benefits such as discounts, vouchers, a pension plan and more.
- Learning & development tools to support career growth.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. To support you during the interview process, we provide a range of reasonable adjustments, including extended time, breaks in between online assessments, a sign language interpreter, or assistive technology. Please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation and efficiency. While we appreciate candidates may use AI tools to prepare for interviews, we value unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
For further information, please contact jobs@three.co.uk.
Retail Customer Advisor (Greenock) - 20 hours employer: VodafoneThree
VodafoneThree is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Newbury. With a strong commitment to employee growth, we provide extensive training opportunities and personalized benefits, ensuring our team members thrive both professionally and personally. The hybrid work model enhances work-life balance, making VodafoneThree a rewarding place for those looking to make a meaningful impact in enterprise delivery transformation.
