At a Glance
- Tasks: Engage customers and provide tailored solutions to enhance their shopping experience.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great discounts.
- Other info: Full training provided, with ongoing development opportunities to boost your career.
- Why this job: Be part of a dynamic team that values your growth and empowers you to excel.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 13.72 - 13.72 £ per hour.
Location: Unit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, Glasgow, United Kingdom, G34 9DY
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Create exceptional experiences through tailoring and promoting our innovative products and services.
- Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Qualities Include
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits and Pay
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our amazing learning & development tools.
EEO and Accessibility
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology – please contact your recruiter directly.
Retail Customer Advisor (Glasgow Fort) - 37.5 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the vibrant Glasgow Fort Shopping Centre, we offer competitive pay, generous bonuses, and up to 31 days off, alongside a supportive work culture that fosters collaboration and innovation. With comprehensive training and ongoing development opportunities, we empower our Retail Customer Advisors to excel in their roles and create meaningful customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Glasgow Fort) - 37.5 hours
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VodafoneThree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VodafoneThree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Customer Advisor (Glasgow Fort) - 37.5 hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VodafoneThree:Your cover letter is your chance to shine! Tell us why you want to work at VodafoneThree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VodafoneThree!
How to prepare for a job interview at VodafoneThree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
