VodafoneThree - Billing & Collections Analyst in Farnborough

Location: Farnborough or Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Hybrid: We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What You’ll Do

At VodafoneThree, our Billing & Collections team plays a critical role in ensuring our customers receive accurate invoices, payments are collected on time, and our business continues to deliver outstanding financial performance. Sitting within our VBSE Secure Billing team, you'll be supporting a portfolio of high-profile customers within a business area responsible for over £100m in revenue.

This is more than a traditional billing role. You'll own the end-to-end customer journey across both billing and collections, giving you the opportunity to identify issues, resolve challenges at source, and build trusted relationships with customers and internal stakeholders alike. It's a role where your attention to detail, analytical thinking and customer focus will make a genuine impact.

• Managing billing and collections: Taking ownership of a portfolio of business customers, ensuring invoices are accurate, issued on time and aligned to contractual agreements.
• Building strong customer relationships: Acting as a trusted point of contact, providing excellent service and maintaining regular engagement with customers and key stakeholders.
• Resolving billing queries and discrepancies: Investigating issues, identifying root causes and working collaboratively across teams to deliver effective solutions.
• Driving cash collection performance: Proactively managing outstanding debt, forecasting collections and supporting the achievement of cash collection targets.
• Taking end-to-end ownership: Managing issues through to resolution and continuously looking for ways to improve customer experience, billing accuracy and operational processes.
• Working collaboratively: Partnering with internal teams to ensure customers receive a seamless experience and that any billing or payment challenges are resolved quickly.

Who You Are

• A customer-first mindset: Passionate about building trusted relationships, delivering great service and creating positive customer experiences.
• Strong communication skills: Able to build credibility with customers and stakeholders through clear, professional and confident communication.
• Ownership and accountability: Takes responsibility for resolving issues, managing priorities and delivering on commitments.
• Attention to detail and analytical thinking: Comfortable investigating discrepancies, solving problems and maintaining a high level of accuracy.
• Strong organisation skills: Able to manage multiple priorities while maintaining excellent customer service and attention to detail.
• Experience in billing, collections, credit control or a customer-focused environment: Ideally within telecoms, technology or a service-driven operational role.
• A proactive approach to learning and development: Someone who is eager to grow, take on new challenges and progress their career.
• Security clearance eligibility: Eligible to obtain and maintain SC and DV clearance.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.