At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 13 - 14 € per hour.
Location: Unit L29, Overgate Court, Dundee, United Kingdom, DD1 1UQ
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Benefits
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning and development tools.
Equal Opportunity & Accessibility
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and employee-led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk.
Retail Customer Advisor (Dundee) - 16 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer engagement and teamwork. Our Retail Customer Advisors in Dundee benefit from competitive pay, generous bonuses, and extensive training opportunities, all while enjoying a supportive environment that fosters personal and professional growth. With up to 31 days off and a range of personalised benefits, we ensure our employees feel valued and empowered to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Dundee) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer-focused approach. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can enhance the customer journey. Remember, it’s all about making those meaningful connections!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Three UK.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Retail Customer Advisor position.
We think you need these skills to ace Retail Customer Advisor (Dundee) - 16 hours
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you can create exceptional experiences for our customers, so share any relevant examples that demonstrate your ability to meet their needs.
Team Spirit is Key:Since we thrive on collaboration, let us know about your experience working in teams. Share stories that showcase your ability to contribute positively to a high-performing environment, as this is crucial for our success.
Be Proactive in Problem Solving:We love resourceful individuals! In your application, mention times when you've tackled challenges head-on or provided solutions to customer enquiries. This will show us that you're ready to jump in and help our customers efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Three UK. We can’t wait to hear from you!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you’ve done your homework on the latest tech trends and how they can enhance customer experiences will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your passion for delivering exceptional service will resonate well, as this role is all about creating positive customer interactions.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and help achieve collective goals.
✨Problem-Solving Mindset
Be prepared to tackle hypothetical customer scenarios during the interview. Show your resourcefulness and proactive approach to resolving issues, as this will demonstrate your ability to provide personalised solutions efficiently.
