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- Tasks: Analyse customer campaigns and provide insights to enhance performance and drive results.
- Company: Join VodafoneThree, a company that values teamwork and innovation.
- Benefits: Enjoy an excellent salary, bonuses, and flexible hybrid working options.
- Other info: Be part of a supportive team that prioritises inclusion and personal growth.
- Why this job: Make a real impact by shaping customer experiences through data-driven decisions.
- Qualifications: Experience in customer marketing and proficiency in SQL, R, or Python required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading + Home (Hybrid/Homebased Working)
Salary: Excellent basic salary plus bonus and Three benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent
Responsibilities:
- Manage ongoing reporting and insights for Broadband and PAYG squads, including regular performance updates and in-depth post-campaign reviews.
- Maintain and enhance self-serve Tableau dashboards for X-Sell and PAYG campaigns.
- Oversee a Python-based automation process that keeps dashboards updated and reduces manual workload.
- Identify opportunities for test-and-learn initiatives (e.g., offers, channels, messaging) grounded in data.
- Support the design, execution, and analysis of structured testing frameworks, including A/B tests.
- Contribute to developing new Tableau dashboards that support reporting on our AEP journey-based campaign approach.
- Monitor live campaigns to ensure data accuracy, correct volumes, and appropriate delivery labels.
- Proactively escalate and help resolve data quality or campaign-build issues.
- Input segmentation codes into campaign briefs to enable robust analysis.
- Advise on control group approaches to ensure statistically reliable results.
- Build effective working relationships across teams, including Digital, to support knowledge-sharing and reduce siloed working.
- Lead regular performance discussions with squads to review results and share insights.
- Maintain the CVM Insights Library to ensure historical post-campaign analysis is organised, accessible, and used to inform future activity.
Qualifications:
- Experience in customer marketing or customer value management within a B2C environment, with a clear understanding of CRM and CVM practices.
- Proficiency in SQL, R, or Python for data querying and analysis, along with experience using reporting and visualisation tools such as Tableau or Power BI.
- Ability to design and evaluate statistically robust testing frameworks—such as A/B tests—to assess and improve campaign performance.
- Skilled at translating analytical findings into clear, practical recommendations that inform decision-making and support ongoing strategy.
- Comfortable learning new tools and methods, with an open and proactive approach to developing technical and analytical skills over time.
About the Role:
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Additional Information:
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. We are committed to Inclusion for All and can provide reasonable adjustments to help you feel comfortable during the interview process. If you require adjustments or have an accessibility request, contact your recruiter or email jobs@three.co.uk for guidance.
Customer Campaign Analyst employer: VodafoneThree
Contact Detail:
VodafoneThree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Campaign Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at VodafoneThree on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their campaigns. Familiarise yourself with their recent projects and think about how your skills in data analysis and campaign management can add value.
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've used tools like SQL, R, or Python in past roles. Real examples will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at VodafoneThree.
We think you need these skills to ace Customer Campaign Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Campaign Analyst role. Highlight your experience in customer marketing and any relevant skills in SQL, R, or Python. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with Tableau and A/B testing – we love a good data-driven story!
Show Off Your Analytical Skills: In your application, don’t shy away from showcasing your analytical prowess. Talk about specific projects where you've used data to drive decisions or improve campaign performance. We’re all about insights here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at VodafoneThree
✨Know Your Data Tools
Make sure you brush up on your SQL, R, and Python skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to customer marketing or campaign analysis.
✨Showcase Your Campaign Insights
Prepare to talk about specific campaigns you've worked on. Highlight your experience with A/B testing and how your insights led to improved performance. Use concrete examples to demonstrate your analytical skills.
✨Familiarise Yourself with Tableau
Since maintaining and enhancing Tableau dashboards is a key part of the role, make sure you can discuss your experience with this tool. If possible, bring examples of dashboards you've created or improved in previous positions.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be prepared to share examples of how you've built effective working relationships in the past. Highlight your communication skills and your ability to share insights across departments.