At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and community empowerment.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Be part of a team that values diversity and makes a real impact.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 13 - 14 € per hour.
Location: Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, Lancaster, United Kingdom, LA1 1NB
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first‑class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Qualities
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2.
Retail Customer Advisor (Lancaster) - 24 hours in Burnley employer: VodafoneThree
At VodafoneThree, we pride ourselves on fostering an inclusive and supportive work environment where every team member is valued and encouraged to bring their authentic selves to work. As a Retail Customer Advisor in Lancaster, you'll not only enjoy competitive pay and bonuses but also benefit from ongoing development opportunities that empower you to grow your career while making a meaningful impact in the community. Join us in building a connected future, where your contributions directly enhance customer experiences and drive positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Lancaster) - 24 hours in Burnley
✨Tip Number 1
Get to know the company! Research VodafoneThree and understand their values and mission. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories to show how you can enhance the customer journey.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at events. They can give you insider tips and might even refer you, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the VodafoneThree team.
We think you need these skills to ace Retail Customer Advisor (Lancaster) - 24 hours in Burnley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Retail Customer Advisor role. Use keywords from the job description to show us you understand what we're looking for.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique story and what makes you a great fit for our team at VodafoneThree.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at VodafoneThree
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
VodafoneThree values collaboration, so be ready to discuss how you work within a team. Share stories that illustrate your ability to contribute positively to a group dynamic, whether it’s through supporting colleagues or achieving shared goals.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the role, team culture, or growth opportunities within the company. This shows you’re engaged and serious about your potential future with them.
