At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £13.72 per hour, bonuses, up to 31 days off, and great discounts.
- Other info: Full training provided and opportunities for personal growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 13.72 - 13.72 £ per hour.
Location: Brighton, Western Road
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance
Working Hours: 16 hours across 3‑4 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a vital role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products will help us achieve exceptional standards and sales targets.
Responsibilities
- Customer Engagement – enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence – create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement – achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency – provide personalised solutions for customers' mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: strong passion for delivering exceptional service and ability to understand and meet customer needs.
- Team Collaboration: ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided – no prior knowledge of our products required. Ambition and drive to learn are important.
Benefits
- Competitive pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan and development opportunities.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, such as extended time or breaks between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but we care most about your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We are looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Brighton, Western Road) - 16 hours employer: VodafoneThree
VodafoneThree is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Newbury. With a strong commitment to employee growth, we provide extensive training opportunities and personalized benefits, ensuring our team members thrive both professionally and personally. The hybrid work model enhances work-life balance, making VodafoneThree a rewarding place for those looking to make a meaningful impact in enterprise delivery transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Brighton, Western Road) - 16 hours
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including VodafoneThree, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Advisor (Brighton, Western Road) - 16 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like VodafoneThree that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at VodafoneThree will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about VodafoneThree and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at VodafoneThree
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at VodafoneThree, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at VodafoneThree!
