At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a company dedicated to connecting communities and empowering individuals.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access personal benefits.
- Other info: Inclusive culture with ongoing development opportunities and support for your unique needs.
- Why this job: Be part of a team that values diversity and supports your growth in a dynamic setting.
- Qualifications: Passion for customer service and teamwork; no prior experience needed, just a drive to learn.
The predicted salary is between 27400 - 27400 £ per year.
Location: Bangor - Wales
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications: It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information: We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know: We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Bangor - Wales) - 16 hours employer: VodafoneThree
At Three UK, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Retail Customer Advisor in Bangor, you'll enjoy competitive pay, generous benefits including up to 31 days off, and ongoing development opportunities that empower you to grow your career. Join a team that genuinely cares about making a difference in the community while providing you with the tools to succeed and thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Bangor - Wales) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress to impress! Even if the store has a casual vibe, showing up looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Bangor - Wales) - 16 hours
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past.
Tailor Your CV:Make sure your CV is tailored to the Retail Customer Advisor role. Highlight any relevant experience or skills that align with our values, like teamwork and problem-solving. We want to see how you can contribute to our amazing team!
Be Authentic:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. We want to know the real you, so share your unique experiences and what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at VodafoneThree
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with Three UK's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage meaningfully with customers during the interview.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for exceptional service will resonate well with the interviewers, as they’re looking for someone who can enhance the customer journey.
✨Team Spirit Matters
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment, as this will show that you’re a great fit for their culture.
✨Be Yourself
Three UK values authenticity, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped you. This will help the interviewers see the real you and how you can contribute to their inclusive workplace.
