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- Tasks: Support OSS services, manage fault tickets, and improve application reliability.
- Company: VodafoneThree is building a connected UK, empowering communities and closing the digital divide.
- Benefits: Enjoy excellent pay, bonuses, up to 28 days off, and personalised benefits.
- Why this job: Be part of a team that values diversity and drives meaningful change across the country.
- Qualifications: Experience with OSS applications and a valid UK driving license required.
- Other info: We encourage unique candidates to apply, regardless of meeting all criteria.
The predicted salary is between 36000 - 60000 £ per year.
Location: Warwick/Midlands + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What You’ll Do
As part of the OSS Operations Team, you will ensure the availability of the OSS services, including reactive and proactive activities. You will be responsible for supporting world class OSS Solutions for network rollout, performance, optimization and analytics. You will act as the Subject Matter Expert in Networks OSS Cluster – Network Support, Readiness & Fulfilment, Mobile Commerce / Media / Analytics. Your responsibilities will include supporting and administering the IP & Data Network Management Systems; which in most cases includes the server hardware, operating system and the applications. Onsite customer facing may also be required.
- Improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement.
- Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required.
- Pass to 4th line support where required.
- Carry out the resolution of fault tickets and application administration where required on the OSS estate.
- Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
- Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR.
- Create/Review & Modify documentation within the documentation library to comply with relevant standards.
- Work with the development team(s), reviewing and making recommendations for IT system improvements.
- Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
Who You Are
You will have:
- Experience with supporting (from 2nd line to 3rd line level) OSS applications.
- Experience working with developers/vendors implementing fixes or improvements to OSS.
- Experience of delivering against performance targets.
- Ability to explain complex issues in simple, customer-centric language.
- Valid / full UK driving license.
- Eligibility for BPSS / SC clearance.
Desirable:
- History of delivery in Telecoms.
- Exposure to ITIL methodologies.
Technical/professional qualifications:
- Specific knowledge or qualification of the following Microsoft Products (Active Directory, Remote Desktop, Windows Server, Windows 10, System Center).
- Linux System Administration (Red Hat, CentOS, SUSE, Debian or similar).
- Hardware Support Monitoring Systems (SNMP, Traps).
- TCP/IP and physical networking understanding (Switches, Routers, Firewalls).
- Security Standards familiarity (ISO/IEC 27001).
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
VodafoneThree - Specialist Engineer - OSS employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Specialist Engineer - OSS
✨Tip Number 1
Familiarise yourself with VodafoneThree's mission and values. Understanding their commitment to building a connected nation and empowering communities will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face in the OSS Operations Team, which can be invaluable for tailoring your approach.
✨Tip Number 3
Prepare to discuss your technical expertise in OSS applications and related technologies. Be ready to share specific examples of how you've successfully resolved issues or improved processes in previous roles, as this will demonstrate your capability and experience.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Think of real-life situations where you had to troubleshoot or optimise systems, as this will highlight your analytical thinking and ability to work under pressure.
We think you need these skills to ace VodafoneThree - Specialist Engineer - OSS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with OSS applications and any technical qualifications that match the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the telecommunications industry and how your skills align with VodafoneThree's mission. Mention specific experiences that showcase your ability to improve service and customer focus.
Showcase Your Technical Skills: Clearly outline your technical expertise in areas such as Microsoft products, Linux system administration, and networking. Provide examples of how you've successfully supported OSS applications in previous roles.
Demonstrate Cultural Fit: VodafoneThree values diversity and inclusion. In your application, reflect on how your unique background and experiences can contribute to their inclusive workplace culture. Share any relevant experiences that highlight your adaptability and teamwork.
How to prepare for a job interview at Vodafone
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Specialist Engineer in OSS. Familiarise yourself with the key tasks mentioned in the job description, such as managing OSS applications and working with IT teams. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Technical Skills
Prepare to discuss your experience with relevant technologies, especially those listed in the job description like Microsoft products, Linux system administration, and networking concepts. Be ready to provide specific examples of how you've used these skills in previous roles to solve problems or improve processes.
✨Emphasise Customer Focus
VodafoneThree values customer-centric approaches. Be prepared to share examples of how you've improved service delivery or resolved customer issues in past positions. Highlight your ability to communicate complex technical information in a way that is easy for customers to understand.
✨Be Authentic
During the interview, let your personality shine through. VodafoneThree is looking for authenticity, so don't be afraid to share your unique experiences and perspectives. This will help you connect with the interviewers and show them who you really are beyond your technical qualifications.
