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- Tasks: Support retail operations and enhance customer experiences across the North of England, Scotland, and Northern Ireland.
- Company: Join Vodafone, a global leader in technology communications, committed to innovation and sustainability.
- Benefits: Enjoy an excellent salary, bonuses, 28 days holiday, and tailored employee benefits.
- Why this job: Make a real impact in a diverse and inclusive workplace focused on exceptional customer service.
- Qualifications: Strong communication skills, analytical abilities, and experience in retail or customer-focused environments.
- Other info: Flexible working options and a commitment to inclusion for all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
VodafoneThree – Retail Territory Support Specialist – North, Scotland & Northern Ireland
VodafoneThree – Retail Territory Support Specialist – North, Scotland & Northern Ireland
1 week ago Be among the first 25 applicants
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Location: Field based covering North of England, Scotland & Northern Ireland
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 40 hours per week – Monday to Friday
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Commercial Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
What You’ll Do
You will support the Territory Manager, Regional Managers and franchise and direct retail stores within the Territory by ensuring operational excellence, driving commercial performance, and delivering a consistently exceptional customer experience across Vodafone’s operations.
- Drive Vodafone’s #1 objective of ensuring exceptional customer outcomes, improving store standards and advising franchise partners on best practice
- Analyse store performance data and key KPIs, identify opportunities for growth, and implement strategies to support Territory
- Support all franchise partners and direct retail stores to meet Vodafone’s operational standards, including compliance, training, and best practices
- Build strong relationships with key stakeholders to create alignment on goals and operational priorities
- Step in to cover responsibilities of Regional seamless communication and management
Who You Are
- Proven ability to communicate effectively with stakeholders at all levels
- Competent financial and analytical skills with experience in interpreting and presenting data to inform decisions
- Demonstrated ability to build and maintain collaborative relationships with franchise partners, direct retail stores and cross-functional teams
- Experience in a retail or customer-focused environment, with knowledge of operational processes and standards
- Self-motivated, organised, and able to work independently in a fast-paced, field-based role
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Information Services, IT Services and IT Consulting, and Telecommunications
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VodafoneThree - Retail Territory Support Specialist - North, Scotland & Northern Ireland employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Retail Territory Support Specialist - North, Scotland & Northern Ireland
✨Tip Number 1
Familiarise yourself with Vodafone's core values and mission. Understanding their commitment to innovation and customer experience will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Vodafone, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence or improved customer experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research the retail landscape in the North of England, Scotland, and Northern Ireland. Being knowledgeable about local market trends and challenges will show your proactive approach and readiness to tackle the role's responsibilities.
We think you need these skills to ace VodafoneThree - Retail Territory Support Specialist - North, Scotland & Northern Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any analytical skills and your ability to communicate effectively with stakeholders, as these are key for the Retail Territory Support Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Vodafone's commitment to innovation and customer experience. Mention specific examples from your past roles that demonstrate your ability to drive operational excellence and improve store standards.
Highlight Relevant Skills: Clearly outline your financial and analytical skills in your application. Provide examples of how you've used data to inform decisions or improve performance in previous roles, as this is crucial for the position.
Showcase Your Adaptability: Vodafone values diversity and inclusion, so if you have experience working in diverse teams or adapting to different environments, make sure to include this in your application. It shows you can thrive in a dynamic workplace.
How to prepare for a job interview at Vodafone
✨Understand Vodafone's Values
Before your interview, take some time to research Vodafone's core values and mission. This will help you align your answers with what the company stands for, showing that you're a good cultural fit.
✨Prepare for Data-Driven Questions
Given the role's focus on analysing store performance data and KPIs, be ready to discuss your experience with data analysis. Prepare examples of how you've used data to drive decisions or improve performance in previous roles.
✨Showcase Your Relationship-Building Skills
The position requires strong relationship management with stakeholders. Think of specific instances where you've successfully built relationships in a professional setting and be prepared to share these stories.
✨Demonstrate Your Customer-Centric Approach
Since delivering exceptional customer experiences is key, prepare to discuss how you've prioritised customer needs in past roles. Highlight any strategies you've implemented to enhance customer satisfaction.
