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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in-store.
- Company: Join Vodafone, a dynamic global leader in connectivity and innovation.
- Benefits: Enjoy competitive pay, bonuses, up to 28 days off, and personalised benefits.
- Why this job: Be part of a team that connects communities and drives meaningful change.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
VodafoneThree – Retail Store Manager – Newtownards
Aggregate function: Consumer
Business Area: Local Retail
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
Overview
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Newtownards Store
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time, 40 hours per week (includes some weekend and bank holidays)
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
- You will lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. You will approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs.
- Work alongside the Senior Store Manager and lead management of the Store and staff, managing operational decisions for the store
- Motivating the team and be involved with coaching, developing and supporting the team
- Maintain store performance and operations, monitoring, analysing and reporting on the performance
- Training on new services and refresher training of relevant and required topics
- Accountable for ensuring the store acts within the guidelines of the FCA
- Expert in systems, products and systems, particularly with new product launches
- Keep up to date and share market leading insights
- Engage with the community (I.e shopping centre, job centre) etc.
- Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
Who you are
- Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets
- Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service
- Track record of monitoring, analysing, and reporting on store performance to inform on improvements
- Knowledge of Vodafone’s products and services, as well as a strong understanding of competitor offerings within the telecoms sector is highly desirable
- Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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VodafoneThree - Retail Store Manager - Newtownards employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Retail Store Manager - Newtownards
✨Tip Number 1
Get to know Vodafone's values and culture before your interview. This way, you can show how your personal style aligns with their mission of building a more connected and inclusive world.
✨Tip Number 2
Practice your customer service skills! Think of real-life examples where you've gone above and beyond for a customer. This will help you shine during the interview when they ask about your experience.
✨Tip Number 3
Don’t just focus on your qualifications; be ready to discuss how you can motivate and develop a team. Vodafone loves leaders who can inspire others, so come prepared with some coaching success stories.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Vodafone family.
We think you need these skills to ace VodafoneThree - Retail Store Manager - Newtownards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Store Manager role. Highlight your retail management experience and any achievements that demonstrate your ability to lead a team and drive performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining Vodafone and how your values align with ours. Share specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Team Leadership Skills: In your application, emphasise your experience in coaching and developing team members. We want to see how you've motivated your team to achieve targets and create a positive store environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Vodafone
✨Know Your Stuff
Make sure you’re well-versed in Vodafone's products and services. Familiarise yourself with their latest offerings and how they stack up against competitors. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully coached or developed team members in the past. Highlighting your ability to drive performance and create a positive work environment will impress the interviewers.
✨Customer Experience is Key
Vodafone values exceptional customer service, so be ready to discuss how you've enhanced customer experiences in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with their mission.
✨Be Authentic
Vodafone wants to see the real you! Don’t shy away from sharing your unique experiences and personality during the interview. Authenticity can set you apart from other candidates, so let your true self shine through.
