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For Companies At a Glance
- Tasks: Engage customers, exceed sales targets, and provide expert product knowledge.
- Company: Join Vodafone, a leading brand committed to connecting communities and driving progress.
- Benefits: Enjoy £12.86 per hour, bonuses, up to 28 days off, and personalised benefits.
- Why this job: Be part of a caring team that values customer experience and personal growth.
- Qualifications: Enthusiastic, driven, and able to work flexible hours, including weekends.
- Other info: Background checks required; we value authenticity in our applicants.
Overview
VodafoneThree – Retail Sales Adviser – 30 hours per week – Brighton Churchill Sq
Location: Brighton Churchill Sq
Salary: £12.86 per hour and Vodafone benefits
Working Hours: Part time, 30 hours (includes some weekend and bank holidays)
We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
What You’ll Do
- Create & maintain rapport with the customer, understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us.
- Always act with good conduct, ensuring customers are given correct and relevant information, ensuring their needs are met and allowing them to make informed decisions.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs.
- Meet and exceed individual sales targets and ensure compliance against key metrics.
- Undertake regular learning and development and align with company and FCA requirements.
- Adhere to company and regulatory policies and guidelines and participate in Vodafone’s security vetting process when required.
Who You Are
- Level-headed with the ability to provide customers with expert knowledge of Vodafone products, services, and processes.
- Enthusiastic, energetic and driven.
- Committed to delivering exceptional service and taking personal ownership for meeting customer needs.
- Able to own the end-to-end sales process and identify opportunities for additional services.
- Willing to work some weekends and weekdays as required.
- An amazing opportunity to work for one of the UK’s most valuable brands for the right person.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require any reasonable adjustments or have an accessibility request during recruitment, refer to the Accessibility section of our Careers website for guidance.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, including discounts, vouchers, a pension plan and more. We support your career with learning tools and parental leave policies.
Need to know about eligibility
We use AI in parts of our business to boost innovation. During interviews, rely on your own knowledge and skills to show who you are. We’re looking for authenticity and can’t wait to get to know the real you.
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VodafoneThree - Retail Sales Adviser - 30 hours per week - Brighton Churchill Sq employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Retail Sales Adviser - 30 hours per week - Brighton Churchill Sq
✨Tip Number 1
Familiarise yourself with Vodafone's products and services. Understanding their unique selling points will not only help you in conversations with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice solution-based selling techniques. Think of scenarios where you can identify customer needs and suggest appropriate products or services, as this is a key part of the Retail Sales Adviser role.
✨Tip Number 3
Show enthusiasm and energy in your interactions. Vodafone values a positive attitude, so be prepared to convey your passion for customer service and sales during any discussions.
✨Tip Number 4
Be ready to discuss your experience with meeting sales targets. Prepare examples from your past roles where you exceeded expectations, as this will highlight your ability to contribute to the team’s success.
We think you need these skills to ace VodafoneThree - Retail Sales Adviser - 30 hours per week - Brighton Churchill Sq
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Vodafone's mission. Highlight your customer service skills and provide examples of how you've successfully engaged with customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vodafone
✨Know Your Products
Familiarise yourself with Vodafone's products and services. Understand their unique selling points and how they can benefit customers. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on delivering a brilliant customer experience.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with sales targets and how you've successfully met or exceeded them. Use specific examples to illustrate your ability to identify opportunities for additional services and drive revenue.
✨Emphasise Teamwork and Enthusiasm
Vodafone values a team-oriented approach, so express your enthusiasm for working collaboratively. Share instances where you've contributed to a team's success and how you can bring that energy to the role.
