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For Companies At a Glance
- Tasks: Manage customer relationships and ensure exceptional service throughout the order delivery cycle.
- Company: Join Vodafone, a leading telecoms company committed to innovation and customer satisfaction.
- Benefits: Enjoy great pay, bonuses, up to 28 days off, and personalised benefits for you and your family.
- Why this job: Be part of a dynamic team that values communication, quality, and customer experience.
- Qualifications: Excellent communication skills and experience in a fast-paced customer service environment required.
- Other info: Hybrid working available; inclusive practices welcome diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
Vodafone Manchester, United Kingdom
Overview
Join to apply for the VodafoneThree – Order Analyst role at Vodafone. Location: Any UK Hub + Hybrid. Working Hours: Full time 37.5 hours per week – Mon to Fri. Salary: Excellent basic salary plus bonus and Vodafone benefits.
What You’ll Do
We are looking for an Order Analyst who will ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle. In this role, you will be pivotal in managing customer relationships for Service Delivery, specifically for designated customers. You will drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams, making sure that orders are meticulously planned and provisioned in alignment with customer requirements. Additionally, you will manage customer expectations and clearly communicate any changes in order status.
Who You Are
- Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
- A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
- Good product, process and industry knowledge for telecoms products
- Ability to work under pressure
- Precise and attentive to detail – Quality focused
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, and during the interview we value your own knowledge and skills.
We’re running inclusive practices and welcome applicants from diverse backgrounds.
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VodafoneThree - Order Analyst employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Order Analyst
✨Tip Number 1
Familiarise yourself with Vodafone's products and services. Understanding the telecoms industry and the specific offerings of Vodafone will help you engage confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent communication, consider role-playing scenarios where you handle customer enquiries or manage order statuses to showcase your ability to communicate effectively under pressure.
✨Tip Number 3
Network with current or former Vodafone employees. Connecting with people who have experience in similar roles can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for situational questions. Think of examples from your past experiences where you've successfully managed customer relationships or dealt with challenging situations, as these will likely come up during the interview process.
We think you need these skills to ace VodafoneThree - Order Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Order Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and order management. Use specific examples that demonstrate your communication skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Vodafone as a company. Highlight your understanding of the telecoms industry and how you can contribute to enhancing customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Order Analyst role.
How to prepare for a job interview at Vodafone
✨Showcase Your Communication Skills
As an Order Analyst, excellent communication is key. Be prepared to demonstrate your ability to interact confidently and courteously. Use examples from your past experiences where you successfully managed customer interactions.
✨Highlight Your Customer Service Experience
Since the role involves dealing with customer enquiries in a fast-paced environment, share specific instances where you've excelled in customer service. Discuss how you handled challenging situations and ensured customer satisfaction.
✨Demonstrate Industry Knowledge
Familiarise yourself with telecoms products and processes. During the interview, mention any relevant knowledge or experience you have in the industry, as this will show your preparedness and interest in the role.
✨Emphasise Attention to Detail
Being precise and attentive to detail is crucial for this position. Prepare to discuss how you ensure quality in your work and provide examples of how your attention to detail has positively impacted your previous roles.
