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For Companies At a Glance
- Tasks: Lead customer accounts, drive growth, and manage relationships with C-suite executives.
- Company: Join Vodafone, a global leader in connectivity and innovation.
- Benefits: Enjoy 28 days annual leave, hybrid working, and a private pension scheme.
- Why this job: Make a real impact while shaping the future of connectivity.
- Qualifications: Experience in client relations and account management at a senior level.
- Other info: Be part of a diverse team committed to inclusion and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
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Aggregate function: Shared Services
Business Area: Go to market_VOIS
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
Overview
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\\\’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Reporting into the Partner Markets Customer Account Lead within the GTM & Commercial function, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a Partner Market, customer or OpCo. They will own all engagements end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.
Partner Markets and B2T (Business to Telco) is a strategic priority and growth area for VOIS over the next 12 – 24 months, with huge potential and opportunity to drive incremental revenue growth and penetrate new markets.
This role will involve owning C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level. The successful candidate will spearhead market expansion, portfolio growth and service renewal/retention through a deep understanding of the customer’s priorities, growth agenda and supported by the CAL.
The Portfolio Lead will be responsible for bringing together teams from the VOIS service towers (service delivery functions) and working closely with the Partner Markets Account Managers within Vodafone Group to create a team delivering value for our customers, and for growing our business over the next 12-36 months. This role is central to our growth strategy, requiring a strategic and innovative mindset to lead transformation initiatives and deliver measurable value to our customers. Success in this position depends on a strong grasp of our service offerings and a deep understanding of customer challenges and priorities.
Who you are
Key skills and accountabilities:
- Client Relationship Management
- Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
- Co-create with the customer shaping deals and solutions to solve the customers’ problems and win work versus the competition
- Build long-lasting relationships with the customer
- Account Management
- Manage a P&L view at customer level, including individual contracts across VOIS throughout deal lifecycle for that area of our business
- Support the CAL in the overall account agenda and priorities
- Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
- Foster strong, collaborative relationships with Group Partner Markets team to ensure strategic alignment and unlock mutual opportunities across market/customers
- Bring together different Service Line leads to explore and propose opportunities to deliver benefit for customers
- Sales leadership and Commercial Excellence
- Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
- Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
- Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
Qualifications
- Demonstration of sustained client relations management experience at a C-suite level or key decision makers in the industry and ability to build trusted client relationships.
- Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals
- Managed a portfolio of work across multiple customers previously
- Shown ability to grow and expand existing engagements and services within customer environment
- Proven ability to bring together disparate teams across multiple disciplines and levels of seniority to drive client success
- Leadership skills with the ability to manage and inspire cross-functional teams.
- Consulting experience ideal, but not essential
- Key Measures:
- Sales, revenue & profitability
- Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account Offering)
- Customer Satisfaction and NPS
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What’s in it for you
What\’s in it for you…
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Hybrid working
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Vodafone family and friends discount
- Private medical, private dental, free health assessments, share save scheme
- Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
- Access to Vodafone University and LinkedIn Learning
#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybrid
Reasonable Adjustments: If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Together we can
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\\\’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You\\\’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We are committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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Senior Customer Account Portfolio Manager - Partner Markets employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Account Portfolio Manager - Partner Markets
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Vodafone's mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience makes you the perfect fit for the Senior Customer Account Portfolio Manager role. Keep it concise and focus on your achievements that relate to client relationship management and sales leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vodafone team.
We think you need these skills to ace Senior Customer Account Portfolio Manager - Partner Markets
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Senior Customer Account Portfolio Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; focus on your achievements! Quantify your successes where possible, like revenue growth or successful project completions. This helps us see the impact you've made in previous roles.
Be Authentic: We want to know the real you! Share your passion for customer relationships and how you’ve driven success in past roles. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. It’s the easiest way for us to track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Vodafone
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Vodafone's business model and the specific role of a Senior Customer Account Portfolio Manager. Familiarise yourself with their services, recent news, and how they position themselves in the market. This knowledge will help you demonstrate your genuine interest and ability to contribute.
✨Build Rapport
Since this role involves managing C-suite relationships, practice building rapport during your interview. Be personable and engage with your interviewers by asking insightful questions about their experiences at Vodafone. This shows that you value their insights and are keen on establishing strong relationships.
✨Showcase Your Achievements
Prepare specific examples from your past experiences that highlight your success in client relationship management and account growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see how you can bring similar success to Vodafone.
✨Emphasise Team Collaboration
This role requires working across various teams, so be ready to discuss how you've successfully collaborated with different departments in the past. Share examples of how you’ve brought together diverse teams to achieve common goals, as this will resonate well with Vodafone’s emphasis on teamwork and innovation.
