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For Companies At a Glance
- Tasks: Lead technical support for customer accounts and mentor a skilled engineering team.
- Company: Join Vodafone, a global leader in technology communications, committed to innovation and diversity.
- Benefits: Enjoy excellent salary, bonuses, 28 days holiday, and tailored employee benefits.
- Why this job: Be part of a dynamic team that drives technological solutions and supports diverse businesses.
- Qualifications: CCNA certification required; experience in networking and security is essential.
- Other info: Role includes fieldwork and requires a valid UK driving license.
The predicted salary is between 36000 - 60000 £ per year.
Location: Warwick/Midlands + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday
Who We Are
We are a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
- As a Security Engineer you will take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.
- It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a 'best in class' level of support in and where required out of hours.
- Support account management with technical skills and coaching of team members.
- Communicate with internal and external stakeholders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
- Support colleagues with fault finding and troubleshooting on customer critical systems.
- Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.
- Perform RCA and provide solutions based on output to mitigate any future instances, or provide visibility of impact should analysis not be implemented.
- Coach and mentor Engineers to ensure technical standards are met and maintained.
- Provide a key point of escalation for technical issues between the customer and Vodafone.
Who you are
- Adaptability and the ability to learn new skills quickly.
- Industry-leading technical knowledge gained in a telecoms or service provider.
- In depth understanding of modern Networking and Protocols (OSI Layers 1-7).
- VPN Technologies (ipsec, SSL VPN, DMVPN and FlexVPN).
- Valid / full UK driving license.
- Eligibility for BPSS / SC clearance.
Essential
- Minimum of CCNA Network and/or CCNA Security (CCNP Highly desirable).
Desirable
- Checkpoint CCSA/CCSE.
- Linux / Windows server build, maintenance and management.
- F5 LTM, GTM and Proxy Configuration/Management.
- Authentication Management (RSA SecurID, Cisco ACS/ISE, TACACS+ and RADIUS).
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Security Engineer employer: Vodafone
Contact Detail:
Vodafone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Engineer
✨Tip Number 1
Familiarise yourself with Vodafone's core values and mission. Understanding their commitment to innovation, sustainability, and customer loyalty will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your technical knowledge related to networking and security protocols, especially those mentioned in the job description like OSI layers and VPN technologies. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully coached or mentored team members in previous roles. This will showcase your leadership skills and ability to support account management, which is crucial for the Security Engineer position.
✨Tip Number 4
Network with current or former Vodafone employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by the team, which can be invaluable during your interview.
We think you need these skills to ace Security Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Security Engineer position. Understand the key responsibilities and required skills, such as technical ownership, fault finding, and communication with stakeholders.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge in networking protocols, VPN technologies, and any certifications like CCNA or CCNP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your adaptability. Mention specific examples of how you've provided technical leadership or resolved critical issues in previous roles.
Highlight Your Soft Skills: In addition to technical skills, emphasise your ability to communicate effectively with both technical and non-technical stakeholders. Mention your experience in coaching and mentoring team members, as this is crucial for the role.
How to prepare for a job interview at Vodafone
✨Showcase Your Technical Expertise
As a Security Engineer, it's crucial to demonstrate your in-depth knowledge of networking and protocols. Be prepared to discuss your experience with VPN technologies and any relevant certifications like CCNA or CCNP. Highlight specific projects where you've applied this knowledge.
✨Communicate Clearly and Effectively
You'll need to interface with various stakeholders, so practice explaining complex technical concepts in simple terms. Use examples from your past experiences to illustrate how you’ve successfully communicated with both technical teams and non-technical clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to troubleshoot critical systems or lead a team through a technical challenge, and be ready to explain your thought process and the outcomes.
✨Demonstrate Adaptability and Learning Agility
Vodafone values adaptability, so be ready to discuss how you've quickly learned new technologies or adapted to changing environments in your previous roles. Share specific examples that highlight your ability to grow and evolve in your career.
