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For Companies At a Glance
- Tasks: Engage with customers, provide tech support, and exceed sales targets in a dynamic retail environment.
- Company: Join VodafoneThree, a leading brand committed to connecting communities and empowering individuals across the UK.
- Benefits: Enjoy competitive pay, bonuses, up to 28 days off, and personalised benefits for you and your family.
- Why this job: Be part of a team that values diversity, fosters growth, and makes a real impact on society.
- Qualifications: Looking for enthusiastic, driven individuals with a mature mindset; no specific experience required.
- Other info: Background checks are mandatory; we welcome unique experiences and encourage all to apply.
Location: Lewes
Salary: £ 13.27 per hour plus bonus and Vodafone benefits
Working Hours: 30 hours per week to include Weekends & Bank Holidays
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs.
- Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
- To meet and exceed individual sales targets and ensure compliance against key metrics
- Undertake regular learning and development and align with company and FCA requirements
- Always adhere to company and regulatory policies and guideline
- Partaking in Vodafone’s security vetting process whenever required
Who you are
- We are looking for people who are level-headed, have a mature mind-set.
- Enthusiastic, energetic and driven.
- It can be a demanding role, and you’ll need to be able to commit to some weekend work as well as weekdays,
- For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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VodafoneThree - Retail Sales Adviser - 30hrs - Lewes employer: Vodafone Group
Contact Detail:
Vodafone Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Retail Sales Adviser - 30hrs - Lewes
✨Tip Number 1
Familiarise yourself with Vodafone's products and services. Understanding their unique selling points will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to maintain rapport and deliver exceptional service.
✨Tip Number 3
Research Vodafone's commitment to inclusion and community empowerment. Being able to discuss how these values resonate with you can set you apart as a candidate who aligns with their mission.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Emphasising your willingness to adapt to the demands of the role will show your dedication to the position.
We think you need these skills to ace VodafoneThree - Retail Sales Adviser - 30hrs - Lewes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Sales Adviser role. Focus on customer service, sales achievements, and any experience in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for VodafoneThree and how your values align with theirs.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully interacted with customers in the past. Highlight instances where you exceeded customer expectations or resolved issues effectively.
Be Authentic: VodafoneThree values authenticity, so be yourself in your application. Share your unique experiences and what makes you a great fit for their team, rather than trying to fit a mould.
How to prepare for a job interview at Vodafone Group
✨Know Your Products
Familiarise yourself with Vodafone's products and services. Understand their unique selling points so you can confidently discuss how they meet customer needs during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to create rapport and exceed customer expectations, as this is crucial for a Retail Sales Adviser role.
✨Demonstrate Enthusiasm and Energy
VodafoneThree values enthusiastic and driven individuals. Be sure to convey your passion for technology and helping customers, as well as your willingness to work weekends and bank holidays.
✨Be Authentic
During the interview, let your personality shine through. VodafoneThree is looking for authenticity, so share your unique experiences and how they have shaped you into the candidate you are today.
