Senior Customer Account Portfolio Manager - Business

Hello there! We’re Vodafone Intelligent Solutions (also known as VOIS ) and we’re looking for a

Senior Customer Account Portfolio Manager – Business

Your role in a nutshell:

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.

They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering growth, revenue, and profitability targets.

This involves owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.

The Senior Customer Account Portfolio Manager – Business will be responsible for bringing together teams from the service towers to create a team delivering value for our customer and for growing our business over the next 12-24 months.

What you\’ll do:

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda; proactively build long-standing, trust-based relationships with clients.
• Co-create with the customer, shaping deals and solutions to solve problems and win work versus the competition.
• Build long-standing relationships with the customer.

Account Management

• Manage a P&L view at the contract level across VOIS throughout the deal lifecycle for that area of our business.
• Support the CAL in the overall account agenda and priorities.
• Implement the strategic roadmap and priorities set by the CAL, using that to grow their book of business within that area.
• Bring together different Service line leads within their portfolio of work.

Sales Leadership and Excellence

• Drive sales, revenue, customer growth, and sales effectiveness to originate new deals and grow existing ones.
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business.
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends.

What you\’ll bring to our team:

• Demonstrated sustained client relations management experience at a C-suite level or with key decision-makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously.
• Shown ability to grow and expand existing engagements within client environments.
• Demonstrated ability to bring together disparate teams to drive client success.
• Leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience is ideal, but not essential.
• Fluent English language knowledge.

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