At a Glance
- Tasks: Provide top-notch technical support and customise VoCoVo systems for our retail clients.
- Company: Join VoCoVo, a leader in innovative communication solutions for the retail sector.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a matched pension scheme.
- Other info: Hybrid role with opportunities for professional growth in a diverse and inclusive environment.
- Why this job: Make a real impact by enhancing customer service in over 10,000 locations worldwide.
- Qualifications: Experience in technical support, Linux, networking, and telephony integrations is essential.
The predicted salary is between 38000 - 41000 £ per year.
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU. Please note, to apply for this position you must be based in the UK and have the legal right to work.
What we’re looking for
- You have a background in Technical Customer Support.
- Previous experience working with Linux - you’re comfortable navigating a filesystem, familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous.
- Experience with telephony/telco integrations - an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable.
- Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable.
- Working with MySQL - any exposure to MySQL or equivalent is beneficial.
- ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus.
Who you are
- You are detail oriented, quickly identifying issues and consequences in technical support.
- You are collaborative and empower colleagues by sharing knowledge.
- You enjoy efficiently managing multiple responsibilities.
- You are a proactive learner, embrace new skills, feedback and challenges.
What you’ll do
- Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success.
- Support engineers remotely whilst they are on-site, identifying and troubleshooting issues.
- Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions.
- Offer technical out-of-hours support for critical business situations.
Salary
Salary range: £38,000-£41,000
Benefits
- 25 Days Holiday + Bank Holidays (increases with years of service).
- Option to Buy or Sell 5 days holiday each year.
- Sick Pay - 8 weeks full pay, 4 weeks half pay.
- Life Assurance - (4 times basic pay).
- Private Medical Insurance.
- Employee Assistance Programmes (EAP).
- Cycle2Work Scheme.
- Electric Car Green Salary Sacrifice Scheme.
- Enhanced Maternity & Paternity Package.
- Child Care Scheme.
- Training & Development.
- Company Organised Events.
- Pension (Royal London Group) 5% Employer Contribution.
- Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones.
Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
- VALUED - Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
- ONE TEAM - Collaboration of all for VoCoVo's happiness and success.
- INNOVATION - Our products are constantly evolving to tackle the pain points of retailers across the globe.
- CUSTOMER FOCUSED - Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.
- EMPOWERED - Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit, apply now.
Technical Support Specialist employer: VoCoVo
VoCoVo is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the retail technology sector. With a strong commitment to employee growth, we provide extensive benefits including generous holiday allowances, private medical insurance, and opportunities for professional development, all while fostering a diverse and inclusive environment. Join us in our Oxfordshire or Cheltenham offices for monthly meet-ups, where you can connect with a passionate team dedicated to enhancing communication solutions for retailers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to tech support and retail solutions. You never know who you might bump into—maybe even someone from VoCoVo!
✨Tip Number 2
Show off your skills! If you have experience with Linux or VoIP, consider creating a small project or blog post to demonstrate your knowledge. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice your interview skills! Get a mate to do some mock interviews with you, focusing on technical questions and customer support scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at VoCoVo. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in technical support, especially with Linux and networking. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, share specific examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VoCoVo
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Linux and networking fundamentals. Be prepared to discuss your experience with command-line tools and troubleshooting commands, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues in the past. VoCoVo values detail-oriented individuals, so be ready to explain your thought process and the steps you took to diagnose and fix problems.
✨Understand VoCoVo's Products
Familiarise yourself with VoCoVo's communication solutions and how they enhance retail operations. Being able to discuss their products and how you can contribute to their success will show your genuine interest in the role.
✨Emphasise Collaboration and Learning
Since the role involves working closely with customers and colleagues, highlight your collaborative nature and willingness to learn. Share instances where you've empowered others or embraced feedback to improve your skills.
