At a Glance
- Tasks: Build and implement an enterprise-wide Jira platform, enhancing team collaboration.
- Company: Join VoCoVo, a leader in innovative communication solutions for retail.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and remote work flexibility.
- Other info: Be part of a diverse team committed to innovation and collaboration.
- Why this job: Make a real impact by optimising communication tools for top retailers like Tesco and Asda.
- Qualifications: Deep experience with Jira platforms and integrations, plus strong communication skills.
The predicted salary is between 72000 - 72000 £ per year.
This job is with VoCoVo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
As Jira Platform Engineer you will build, implement and take ownership of our enterprise-wide Jira platform. This role is largely hands-on, you will work with an agreed architectural design in order to deliver the solution end-to-end, including workflows, data models, automations, integrations and APIs. You'll play a key role in implementation, but also in the ongoing ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo.
A critical element of this role will focus upon the design and build of integrations with external systems (such as HubSpot) using APIs, helping establish Jira as a central operational platform and trusted source of truth. The successful candidate will also support the onboarding of teams and help embed new ways of working across VoCoVo, ensuring the platform delivers long-term value and adoption.
Please note, this is an 8 month fixed term contract, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a remote first position with travel required to our Oxfordshire (Shipton-under-Wychwood) or Cheltenham offices for ad-hoc meetings or team meet-ups.
What we're looking for:
- Deep hands-on experience building and configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments.
- Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools.
- You've previously built and scaled Jira as an enterprise-wide platform across multiple business functions.
- Experience in the design and implementation of integrations and APIs, particularly with external systems such as CRM, ERP or WMS platforms.
- Strong experience integrating Jira with platforms such as HubSpot or similar business systems.
- An excellent understanding of data architecture, relational linking and scalable system design principles.
- Experience using advanced Atlassian tooling and plugins such as ScriptRunner, Automation and Assets/Insight.
- You've successfully implemented governance, standards and control frameworks within Jira environments.
- You have the ability to take architectural designs and translate them into scalable, robust, real-world solutions.
- The ability to onboard teams and drive adoption of new tools, processes and ways of working.
- Excellent stakeholder management and communication skills, with the ability to work confidently across both technical and non-technical teams.
Nice to have skills:
- Experience using Atlassian Confluence for documentation, collaboration and knowledge management.
- Familiarity with ITSM frameworks such as ITIL.
- Experience integrating Jira with ERP, WMS or BI platforms such as Power BI.
- Previous experience operating within a high-growth or scaling technology environment.
- Exposure to operational reporting, data visualisation and dash-boarding solutions.
What you'll do:
- Build and implement the Jira platform end-to-end in line with the agreed enterprise architecture.
- Configure and implement all workflows, issue types, fields, permissions and automations.
- Design and implement Jira Service Management, Jira Work Management and Jira Assets solutions.
- Build and manage integrations and APIs, including connections with systems such as HubSpot.
- Take ownership of all data structures, relationships and system design within Jira and Assets.
- Act as the gatekeeper for structural platform changes, ensuring consistency, scalability and best practice.
- Develop scalable templates, reusable components and standardised approaches to support teams across VoCoVo.
- Onboard teams through training, guidance and embedding new ways of working.
- Translate business and departmental requirements into effective solutions aligned to the wider enterprise model.
- Continuously improve, optimise and evolve the platform post-implementation.
- Establish and maintain best practices for Jira usage, governance, administration and long-term platform ownership.
What does success look like?
- 3-6 months: Core Jira platform successfully built and deployed, not just configured. JSM, JWM and Assets fully implemented with clear cross-functional use cases. Key integrations are live and functioning reliably. Standardised data structures and workflows embedded across initial departments. Strong adoption with teams actively using the platform. Governance model established with controlled, high-quality change management.
- Longer term: Jira operates as a fully integrated enterprise platform and single source of truth. Seamless data flow between Jira and external systems via APIs. High data integrity and consistent usage across all departments. Scalable framework supporting business growth and new use cases. Full adoption of JSM, JWM and Assets across VoCoVo. Measurable reduction in operational inefficiencies through automation and system design.
Salary: £72,000 per year with an 8 month FTC equivalent of £48,000
Benefits:
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday each year
- Sick Pay - 8 weeks full pay, 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & development opportunities
- Company organised events
- Pension (Royal London Group) 5% employer contribution matched
- Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
Diversity and Inclusion: At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values: Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
- VALUED: Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
- ONE TEAM: Collaboration of all for VoCoVo's happiness and success.
- INNOVATION: Our products are constantly evolving to tackle the pain points of retailers across the globe.
- CUSTOMER FOCUSED: Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.
- EMPOWERED: Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit, apply now!
Jira Platform Engineer employer: Vocovo
VoCoVo is an exceptional employer that prioritises inclusivity and employee well-being, offering a vibrant work culture where innovation thrives. With a strong commitment to professional development, employees benefit from extensive training opportunities and a supportive environment that encourages collaboration and growth. Located in the UK, this remote-first position allows for flexibility while also providing the chance to connect with colleagues during team meet-ups in picturesque locations like Oxfordshire and Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Jira Platform Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VoCoVo on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your Jira skills and be ready to discuss specific projects where you’ve built or integrated platforms. Show us how you can bring value to our team right from the get-go.
✨Tip Number 3
Practice your communication skills! Since you'll be working with both technical and non-technical teams, make sure you can explain complex concepts in simple terms. We love clear communicators who can bridge gaps!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at VoCoVo!
We think you need these skills to ace Jira Platform Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Jira and the Atlassian ecosystem. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills:Since this role is all about building and implementing Jira platforms, be sure to detail your hands-on experience with integrations, APIs, and data architecture. We love seeing specific examples of how you've tackled similar challenges in the past!
Keep It Clear and Concise:While we appreciate a good story, keep your application straightforward. Use bullet points where possible and make it easy for us to see your key qualifications at a glance. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vocovo
✨Know Your Jira Inside Out
Make sure you have a deep understanding of Jira and its various components, especially Jira Service Management, Work Management, and Assets. Be ready to discuss your hands-on experience in building and configuring these platforms, as well as any integrations you've implemented with external systems like HubSpot.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles, particularly around data architecture and system design. VoCoVo values innovation, so think about how you can demonstrate your ability to create scalable solutions that enhance efficiency and customer service.
✨Communicate Clearly and Confidently
Since you'll be working across both technical and non-technical teams, practice explaining complex concepts in simple terms. Highlight your stakeholder management skills and be prepared to discuss how you've successfully onboarded teams and driven adoption of new tools and processes.
✨Embrace the Company Values
Familiarise yourself with VoCoVo's 'VOICE' values: Valued, One Team, Innovation, Customer Focused, and Empowered. Think about how your personal values align with theirs and be ready to discuss how you embody these principles in your work.
