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- Tasks: Provide top-notch technical support and customise VoCoVo systems for our retail partners.
- Company: Join VoCoVo, a leader in innovative communication solutions for the retail sector.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work environment.
- Other info: Hybrid role with opportunities for professional growth in a diverse and inclusive workplace.
- Why this job: Make a real impact by enhancing customer service and team collaboration in retail.
- Qualifications: Experience in technical support, Linux, networking, and telephony integrations is essential.
The predicted salary is between 38000 - 41000 £ per year.
This job is with VoCoVo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU. Please note, to apply for this position you must be based in the UK and have the legal right to work.
What we're looking for
- You have a background in Technical Customer Support
- Previous experience working with Linux - you're comfortable navigating a filesystem, familiar with command-line tools.
- Experience working with typical network and troubleshooting commands is advantageous
- Experience with telephony/telco integrations - an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
- Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
- Working with MySQL - any exposure to MySQL or equivalent is beneficial
- ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus
Who you are
- You are detail oriented, quickly identifying issues and consequences in technical support
- You are collaborative and empower colleagues by sharing knowledge
- You enjoy efficiently managing multiple responsibilities
- You are a proactive learner, embrace new skills, feedback and challenges
What you'll do
- Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success
- Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
- Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
- Offer technical out-of-hours support for critical business situations
Salary
Salary range: £38,000-£41,000
Benefits
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to Buy or Sell 5 days holiday each year
- Sick Pay - 8 weeks full pay, 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric Car Green Salary Sacrifice Scheme
- Enhanced Maternity & Paternity Package
- Child Care Scheme
- Training & Development
- Company Organised Events
- Pension (Royal London Group) 5% Employer Contribution
- Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones
Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
- VALUED - Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
- ONE TEAM - Collaboration of all for VoCoVo's happiness and success
- INNOVATION - Our products are constantly evolving to tackle the pain points of retailers across the globe
- CUSTOMER FOCUSED - Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
- EMPOWERED - Our people are empowered to do the right thing and make decisions without loads of red tape
If you feel this could be the right fit, apply now!
Technical Support Specialist in Gloucester employer: Vocovo
Contact Detail:
Vocovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VoCoVo on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Support Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you're comfortable with Linux, networking fundamentals, and telephony integrations. Practise explaining complex concepts in simple terms – it shows you can communicate effectively, which is key for this role.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the VoCoVo team. Good luck!
We think you need these skills to ace Technical Support Specialist in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in technical support and any specific skills mentioned in the job description. We want to see how you fit into our team!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention your experience with Linux, networking fundamentals, and any troubleshooting you've done. This is your chance to shine and show us what you can bring to the table.
Be Personable: While we love a good technical background, we also value personality! Let your enthusiasm for customer support and collaboration come through in your writing. We’re all about teamwork here at VoCoVo.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. We can’t wait to hear from you!
How to prepare for a job interview at Vocovo
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Linux and networking fundamentals. Be prepared to discuss your experience with command-line tools and troubleshooting commands, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues in the past. VoCoVo values detail-oriented individuals, so be ready to explain your thought process and the steps you took to identify and fix problems.
✨Familiarise Yourself with VoCoVo's Products
Take some time to understand VoCoVo's communication solutions and how they enhance the retail experience. Being knowledgeable about their products will show your genuine interest in the company and help you connect your skills to their needs.
✨Emphasise Collaboration and Learning
VoCoVo is all about teamwork and continuous improvement. Be prepared to discuss how you’ve collaborated with colleagues in the past and how you embrace feedback and new challenges. This will demonstrate that you align with their values and culture.