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- Tasks: Provide top-notch technical support and customise VoCoVo systems for our retail clients.
- Company: Join VoCoVo, a leader in innovative communication solutions for retail.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle-to-work scheme.
- Why this job: Make a real impact by enhancing customer service in the retail sector.
- Qualifications: Experience in technical support, Linux, networking, and telephony integrations required.
- Other info: Hybrid role with excellent career growth and a commitment to diversity and inclusion.
The predicted salary is between 32000 - 46000 £ per year.
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU. Please note, to apply for this position you must be based in the UK and have the legal right to work.
What we’re looking for:
- You have a background in Technical Customer Support.
- Previous experience working with Linux - you’re comfortable navigating a filesystem, familiar with command-line tools.
- Experience working with typical network and troubleshooting commands is advantageous.
- Experience with telephony/telco integrations - an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable.
- Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role.
- Experience configuring or troubleshooting network is desirable.
- Working with MySQL - any exposure to MySQL or equivalent is beneficial.
- ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus.
Who you are:
- You are detail oriented, quickly identifying issues and consequences in technical support.
- You are collaborative and empower colleagues by sharing knowledge.
- You enjoy efficiently managing multiple responsibilities.
- You are a proactive learner, embrace new skills, feedback and challenges.
What you’ll do:
- Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success.
- Support engineers remotely whilst they are on-site, identifying and troubleshooting issues.
- Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions.
- Offer technical out-of-hours support for critical business situations.
Salary
Salary range: £38,000-£41,000
Benefits:
- 25 Days Holiday + Bank Holidays (increases with years of service).
- Option to Buy or Sell 5 days holiday each year.
- Sick Pay - 8 weeks full pay, 4 weeks half pay.
- Life Assurance - (4 times basic pay).
- Private Medical Insurance.
- Employee Assistance Programmes (EAP).
- Cycle2Work Scheme.
- Electric Car Green Salary Sacrifice Scheme.
- Enhanced Maternity & Paternity Package.
- Child Care Scheme.
- Training & Development.
- Company Organised Events.
- Pension (Royal London Group) 5% Employer Contribution.
- Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones.
Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish.
Company Values:
- VALUED - Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
- ONE TEAM - Collaboration of all for VoCoVo’s happiness and success.
- INNOVATION - Our products are constantly evolving to tackle the pain points of retailers across the globe.
- CUSTOMER FOCUSED - Our customers love VoCoVo at every level, every interaction with us is frictionless, and are integral to their operations.
- EMPOWERED - Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit, apply now!
Technical Support Specialist in Chipping Norton employer: Vocovo
Contact Detail:
Vocovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Chipping Norton
✨Tip Number 1
Get to know VoCoVo inside out! Familiarise yourself with our products and how they enhance communication in retail. This will not only help you during interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your Linux skills, networking fundamentals, and troubleshooting commands. Being able to demonstrate your expertise will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VoCoVo team!
We think you need these skills to ace Technical Support Specialist in Chipping Norton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in technical support, especially with Linux and networking. We want to see how your skills align with what we do at VoCoVo!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vocovo
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Linux and networking fundamentals. Be prepared to discuss your experience with command-line tools and troubleshooting commands, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex technical issues in the past. VoCoVo values detail-oriented individuals, so be ready to explain your thought process and the steps you took to diagnose and fix problems.
✨Familiarise Yourself with VoCoVo's Products
Take some time to understand VoCoVo's communication solutions and how they benefit retail businesses. Being able to speak knowledgeably about their products will show your genuine interest in the role and the company.
✨Emphasise Collaboration and Communication
Since the role involves working closely with customers and engineers, highlight your collaborative skills. Share examples of how you've empowered colleagues or improved team dynamics in previous roles, as this aligns with VoCoVo's values.
