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- Tasks: Inspect and repair returned products, ensuring quality and efficiency.
- Company: Join VoCoVo, a leader in innovative retail communication solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and collaboration.
- Why this job: Make a real impact on product quality and customer satisfaction.
- Qualifications: Technical background in electronics or mechanical engineering preferred.
The predicted salary is between 32000 - 40000 £ per year.
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small‑to‑medium size businesses to work for, join us on our journey!
As RMA (Return Merchandise Authorisation) Technical Inspector you will be responsible for inspecting, analysing and repairing returned VoCoVo products (technical & non-technical), identifying faults and ensuring that all returns are processed efficiently and accurately. This role also plays an important part in supporting the training of VoCoVo’s support partners, helping to ensure our inspection standards are clearly defined and consistently upheld in line with company guidelines. You’ll be central to maintaining our product quality standards, reducing turnaround times and improving customer satisfaction by providing detailed feedback on returned items to internal/external key stakeholders.
Working closely with the RMA Lead, you'll also support supplier returns to ensure defective products are returned to suppliers in line with warranty agreements. As a contributor to key company initiatives, this role would suit candidates with a technical background in electronics and a mechanical aptitude, with experience in using diagnostic equipment such as multimeters and basic software tools. We’re looking for someone with a keen eye for detail, who enjoys getting to the root of a problem. Your ability to carry out thoughtful root cause analysis, backed by clear fault data and insights, will help drive continuous improvement across VoCoVo.
Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This position is an onsite position based full time at our office in Shipton-under-Wychwood, Oxfordshire.
What we’re looking for:
- Previous experience in RMA (Return Merchandise Authorisation) or technical inspection roles.
- A strong technical foundation in electronics, mechanical engineering (or a related field), with a hands‑on approach to fault finding and diagnostics.
- Experience working with diagnostic tools and fault identification in technical products.
- Exposure to the collection and input of data, with the ability to identify trends and translate insights into meaningful improvements.
- A keen eye for detail with the ability to accurately and systematically identify, document and track faults.
- The ability to clearly communicate technical findings, elevate issues when needed and confidently convey inspection techniques and guidelines to accredited support partners and technical personnel.
- Great organisational skills to ensure the efficient management of multiple return cases, supplier interactions and the meeting of deadlines.
- Comfortable using diagnostic tools and returns management software, with strong Excel skills to support trend analysis.
- Experience in quality assurance, supplier management or training, with the ability to support process improvements and share best practices, is desirable but not essential.
What you’ll do:
- Perform detailed inspections of returned products to identify faults, defects or damages and repair where applicable.
- Use diagnostic tools and equipment to test and verify the functionality of returned items.
- Accurately log all findings in the returns management system, ensuring all details are captured, including fault codes and inspection notes.
- Raise immediate alerts for critical or recurring issues to the RMA Lead or relevant departments.
- Conduct root cause analysis by providing detailed fault data and business intelligence to key internal/external stakeholders.
- Work closely with the customer support and logistics teams to resolve discrepancies or incomplete return cases.
- Liaise with suppliers or manufacturers regarding defective products, warranty claims or quality concerns.
- Provide timely feedback to stakeholders to minimise disruptions in the returns process.
- Ensure all internal and support partner inspections comply with company standards, safety protocols and relevant regulations.
- Suggest improvements to the inspection and returns process to enhance efficiency and reduce errors.
- Maintain and develop standard operating procedures/inspection guidelines.
- Support the return of defective products to suppliers in accordance with warranty or service level agreements.
- Maintain accurate records of supplier returns, including product details, fault descriptions and outcomes.
- Monitor supplier performance regarding returns and elevate recurring issues to the RMA Lead.
Salary: Salary range: £32,000 - £40,000
Benefits:
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday each year
- Sick Pay - 8 weeks full pay, 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric car green salary sacrifice scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & development opportunities
- Company organised events
- Pension (Royal London Group) 5% employer contribution matched
- Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
Diversity and Inclusion: At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values:
- VALUED: Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
- ONE TEAM: Collaboration of all for VoCoVo’s happiness and success.
- INNOVATION: Our products are constantly evolving to tackle the pain points of retailers across the globe.
- CUSTOMER FOCUSED: Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.
- EMPOWERED: Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit, apply now!
Technical Inspector in Chipping Norton employer: Vocovo
Contact Detail:
Vocovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Inspector in Chipping Norton
✨Tip Number 1
Get to know VoCoVo! Research our products and the retail sector we operate in. Understanding our mission and values will help you connect with us during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. This insider knowledge can give you an edge!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of diagnostic tools and fault-finding techniques. Being able to discuss your hands-on experience confidently will impress the interviewers and show you're ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VoCoVo family!
We think you need these skills to ace Technical Inspector in Chipping Norton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and experience in RMA or inspection roles. Use keywords from the job description to show we’re on the same page!
Show Off Your Skills: Don’t just list your skills; give examples of how you’ve used diagnostic tools and conducted root cause analysis. We want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Clearly communicate your findings and experiences, as this reflects how you’ll convey technical information to others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Vocovo
✨Know Your Tech
Brush up on your technical knowledge, especially around electronics and diagnostic tools. Be ready to discuss your experience with multimeters and any software you've used for fault identification. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific instances where you conducted root cause analysis and how your findings led to improvements. This will demonstrate your analytical skills and attention to detail, which are crucial for the Technical Inspector role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might need to convey your findings to non-technical stakeholders, so being able to articulate your thoughts clearly is key. Consider role-playing with a friend to refine your communication style.
✨Understand the Company Culture
Familiarise yourself with VoCoVo’s values and mission. They value collaboration, innovation, and customer focus. Think about how your personal values align with theirs and be prepared to discuss this during the interview. It shows you’re not just looking for a job, but a place where you can contribute meaningfully.