Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage large-scale retail tech projects, ensuring successful installations and upgrades.
- Company: Join VoCoVo, a leader in innovative communication solutions for retail.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and professional development opportunities.
- Other info: Hybrid role with a supportive team culture and excellent career growth potential.
- Why this job: Make a real impact in the retail sector while working with top brands like Tesco and Asda.
- Qualifications: Experience in delivering retail technology projects and strong leadership skills required.
The predicted salary is between 90000 - 115000 ÂŁ per year.
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
Role Overview: As Head of Implementation Projects, you will be responsible for leading, developing and improving the end-to-end project management of customer implementations, ensuring the successful installation and upgrades of VoCoVo hardware and software solutions at client sites. You’ll take ownership of projects from early‑stage pilots and proof of concepts through to full‑scale rollouts and upgrades, across a diverse customer estate in the UK, Europe, USA and other emerging markets. This role provides oversight of project management and cross‑functional coordination of all activities required to deliver high‑quality implementations on time, within budget to a high level of customer satisfaction and is critical in scaling delivery capability as VoCoVo grows.
Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid remote position; we’re looking for someone who is able to meet with our core team once per week in our Oxfordshire (Shipton‑under‑Wychwood) office.
What we’re looking for:
- Proven experience delivering large‑scale retail technology projects that combine both hardware and software.
- Commercially minded and financially astute, with a strong focus on efficiency and delivering projects on time and within budget.
- A proven leader, with experience building, managing and developing high‑performing teams, including remote colleagues.
- Strong expertise in project management methodologies (Agile, Waterfall, Hybrid) and tools such as Jira and Trello.
- A pragmatic, solutions‑focused approach, you’ll be confident navigating complex or challenging customer situations.
- Adaptable and resilient, with experience of overcoming obstacles and driving projects forward in dynamic environments.
- Experience in leading retrospectives and applying learnings to continuously improve processes.
- Previous experience in setting up and running a PMO, with a focus on scalable processes, governance and best practice.
- A strong understanding of cross‑functional teams, their priorities and how they contribute to successful delivery.
- A “right first time” approach, with a focus on quality and getting things right from the outset.
- A people‑first approach, with a genuine interest in supporting and developing others.
What you’ll do:
- Drive and take accountability for right‑first‑time delivery of global customer projects across our direct business.
- Lead the delivery of hardware and software rollout projects for new and existing customers, delivered through appropriate channels.
- Identify risks and issues early, ensure proactive mitigation, problem resolution and escalation where required. Act as an escalation point for project risks, issues and critical decisions.
- Play a key role in the growth and elevation of a supportive, high‑performing PMO, setting project management standards, processes, tools and templates across VoCoVo.
- Support the delivery of key strategic initiatives, ensuring alignment with wider business goals.
- Build and develop a high‑performing team, ensuring the right structure, capability and location to support effective delivery.
- Mentor and grow team members, fostering capability and creating opportunities for development.
- Build strong relationships with key internal stakeholders, ensuring alignment and collaboration at every stage of delivery.
- Encourage cross‑functional collaboration to ensure smooth, consistent and high‑quality project delivery.
- Provide clear and timely reporting on project status, including progress, risks, challenges and resource needs.
- Monitor project KPIs and OKRs, ensuring delivery stays on track and meets agreed outcomes.
- Champion a culture of accountability and continuous improvement through retrospectives, reviews and best‑practice sharing.
- Manage resource planning and capacity forecasting across multiple projects to support scalable delivery.
What does success look like?
- 0‑3 months: Customer & internal projects delivered on time and handed over successfully >98.5%. Customer & internal projects delivered on budget (usually to a customer PO) > 98.5%. High level of external customer satisfaction and right first time delivery > 50 NPS. Internal visibility of upcoming POC’s, projects and volumes > Steerco style comms.
- 6 months +: Internal customers enjoy working with our Project Management function. Global capability to deliver the above with a motivated, happy team of Project Managers!
Salary: Salary range: ÂŁ90,000 - ÂŁ115,000
Benefits:
- 25 Days Holiday + Bank Holidays (increases with years of service)
- Option to buy or sell 5 days holiday each year
- Sick Pay - 8 weeks full pay, 4 weeks half pay
- Life Assurance - (4 times basic pay)
- Private Medical Insurance
- Employee Assistance Programmes (EAP)
- Cycle2Work Scheme
- Electric car green salary sacrifice scheme
- Enhanced Maternity & Paternity package
- Child Care Scheme
- Training & development opportunities
- Company organised events
- Pension (Royal London Group) 5% employer contribution matched
- Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
Diversity and Inclusion: At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values: Embracing VoCoVo’s 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
- VALUED: Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
- ONE TEAM: Collaboration of all for VoCoVo’s happiness and success.
- INNOVATION: Our products are constantly evolving to tackle the pain points of retailers across the globe.
- CUSTOMER FOCUSED: Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.
- EMPOWERED: Our people are empowered to do the right thing and make decisions without loads of red tape.
Head of Implementation Projects in Chipping Norton employer: Vocovo
Contact Detail:
Vocovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Implementation Projects in Chipping Norton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your interview game on point! Research VoCoVo and its products, and think about how your experience aligns with their mission. Prepare some questions that show you’re genuinely interested in their work and culture.
✨Tip Number 3
Show off your project management skills! Be ready to discuss specific examples of how you've successfully led large-scale projects. Use metrics to highlight your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VoCoVo team!
We think you need these skills to ace Head of Implementation Projects in Chipping Norton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with large-scale retail technology projects. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Head of Implementation Projects, we’re keen on seeing your leadership style. Share examples of how you’ve built and managed high-performing teams, especially in remote settings. This will help us understand how you can contribute to our people-first approach.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vocovo
✨Know Your Projects Inside Out
Before the interview, make sure you’re well-versed in your past project experiences, especially those related to large-scale retail technology. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills and adaptability.
✨Demonstrate Your Leadership Style
As a Head of Implementation Projects, your leadership approach is crucial. Prepare examples that highlight how you've built and managed high-performing teams, particularly in remote settings. Share stories that reflect your people-first mentality and how you’ve mentored team members to foster their growth.
✨Familiarise Yourself with VoCoVo’s Values
Understanding VoCoVo’s 'VOICE' values is key. During the interview, align your answers with these values—show how you value collaboration, innovation, and customer focus in your work. This will demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your project management skills. Think about how you would handle risks, manage resources, and ensure timely delivery. Practising these scenarios will help you articulate your thought process clearly and confidently during the interview.