At a Glance
- Tasks: Support and enhance IT solutions while providing top-notch user support.
- Company: Join a dynamic team in the Reading area focused on innovative IT solutions.
- Benefits: Gain valuable experience, earn while you learn, and develop your tech skills.
- Other info: 18-month apprenticeship with a Monday to Friday schedule.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Passion for technology and a willingness to learn.
Introduction
This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers.
About the Employer
Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.
What You'll Do
- You will need to provide high quality support to our users via the helpdesk ticketing system
- Prioritise and respond to tickets in a timely manner
- Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
- Weekly tasks to install, upgrade and remove hardware across sites
- Maintenance of physical and cloud storage
- Ensure that our systems are properly administered
- Develop existing infrastructure and processes
- Work within the installs team to install cabling on sites, including fibre, data etc.
- Adding devices to networks across sites
- Daily monitoring of networks, focusing on DNS, firewall etc.
- Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates:
- Right to work in the UK
- Self-motivated
- Resourceful
- Professional attitude and a strong work ethic
- Ability to work in a fast-moving environment
- Good time management and organisational skills
- Ability to think ahead and pre-empt problems and issues
- Understanding of the importance of, and the ability to deliver, a quality service
- Open and friendly communication style
Skills and Experience:
- Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
- An understanding of IT hardware, Windows and Mac OS
- Strong problem-solving skills
- Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
- Ability to lift and move heavy equipment such as servers/desktops
Enhanced DBS and Security clearance checks will be carried out.
Training Outcome
- Career progression opportunities
- Secure a full-time position after successful completion of apprenticeship
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications
- Essential - GCSE - English - 4/C and above
- Essential - GCSE - Math - 4/C and above
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday between 9.00am and 4.30pm.
Expected Duration: 1 Year 6 Months
Training Provider: JUST IT TRAINING LIMITED
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IT Technician Apprentice in Reading employer: VOCOSA LTD
Join our dynamic team as an IT Technician Apprentice in Reading, where you'll receive hands-on training and support in a collaborative work environment. We prioritise employee growth with tailored development opportunities and a commitment to maintaining a positive work culture that values innovation and teamwork. Enjoy the unique advantage of working in a vibrant location that fosters both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician Apprentice in Reading
✨Tip Number 1
Get to know the company! Research their IT solutions and understand what they do. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on common IT issues and solutions, as well as any relevant software or hardware knowledge. Being able to demonstrate your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing this apprenticeship with us.
We think you need these skills to ace IT Technician Apprentice in Reading
Some tips for your application 🫡
Show Your Passion for IT:Let us know why you're excited about becoming an IT Technician! Share your enthusiasm for technology and how you’ve engaged with it in the past. This will help us see your genuine interest in the role.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how you can contribute to maintaining and enhancing our IT solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VOCOSA LTD
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting techniques, basic networking concepts, and any relevant software or hardware you’ve worked with. This shows you’re not just a learner but someone who can contribute right away.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues in the past, whether in school projects or personal experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach challenges and find solutions.
✨Research the Company
Familiarise yourself with the company’s IT solutions and services. Understanding their products and customer base will help you tailor your responses and demonstrate genuine interest. It also gives you a chance to ask insightful questions that show you’re engaged.
✨Practice Good Communication
As an IT Technician, you'll need to explain technical concepts to non-tech users. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can communicate effectively with users.
