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- Tasks: Welcome guests, ensure safety, and maintain hotel standards during the night.
- Company: Join the vibrant voco Winchester Hotel & Spa team.
- Benefits: Discounted stays, dining perks, flexible shifts, and career development opportunities.
- Why this job: Kickstart your hospitality career in a stylish, modern environment.
- Qualifications: Previous night shift experience in hospitality and a passion for customer service.
- Other info: Dynamic role with recognition programmes and a supportive team culture.
The predicted salary is between 1300 - 1800 £ per month.
We have a fantastic opportunity for a Night Porter to join the team. You will provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You will deal with guest comments and complaints in a constructive and empathetic manner, with the objective being to resolve the complaint prior to departure. You will be responsible for the welfare and safety of both guests and the hotel, carrying out regular checks/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you will have a keen eye for detail.
Are you outgoing, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you. We are looking for a Night Porter with previous experience of working nights within a hotel or hospitality environment. As Night Porter, you will need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You will need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you are looking to progress your journey, this is the place where your future can become reality. It is a big operation, so you will need to be hands-on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre-cruise stay, accommodation for a business trip, a relaxing spa day, wedding or family celebration, our hotel offers it all.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Night Porter - Winchester, Hampshire employer: voco Winchester
Contact Detail:
voco Winchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Winchester, Hampshire
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on voco Winchester Hotel & Spa. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or provide exceptional service. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Porter - Winchester, Hampshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and your passion for providing excellent customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role at voco Winchester. Highlight any relevant experience you have in hospitality, especially during night shifts, and how it aligns with our commitment to guest satisfaction.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fabulous team at voco Winchester!
How to prepare for a job interview at voco Winchester
✨Know the Hotel Inside Out
Before your interview, take some time to research voco Winchester Hotel & Spa. Familiarise yourself with its amenities, services, and location. This will not only show your genuine interest but also help you answer questions about how you can contribute to the guest experience.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest complaints or provided outstanding service. Be ready to discuss how you would approach similar situations at voco.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, so think of instances where your attention to detail made a difference. Whether it’s maintaining cleanliness or ensuring safety standards, be prepared to share specific examples that highlight this skill.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Practice responses to potential situations you might face as a Night Porter, such as dealing with a noisy guest or managing an emergency. This will help you demonstrate your problem-solving skills and ability to think on your feet.
