At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide exceptional customer service.
- Company: Join the vibrant voco Winchester Hotel & Spa, a stylish and modern hospitality hub.
- Benefits: Enjoy discounted stays, dining perks, flexible shifts, and a fully funded apprenticeship programme.
- Other info: Be part of a supportive team in a beautiful location near Winchester.
- Why this job: Kickstart your hospitality career in a dynamic environment with opportunities for growth.
- Qualifications: Strong communication skills and a passion for guest experiences; experience with Opera is a plus.
The predicted salary is between 18900 - 23100 £ per year.
Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.
The Role: We’re looking for a confident Receptionist to join the team. You’ll be front and centre of our stage providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first-class service to all guests, anticipating their needs wherever possible to achieve the ultimate guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times. You’ll need to be able to build quality working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.
The Ideal Candidate: We’re looking for a Receptionist who likes to get to know people. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations and inspire our guests to create wonderful memories. You should have good attention to detail and clear customer focus, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. Having a knowledge of the local neighbourhood is very important, you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits: Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included. 50% off your bill when you dine in one of our Restaurants or Bars. Fully funded Apprenticeship programme to develop your career without a reduction in your pay. Cycle to work scheme - save up to 40% on a wide range of bikes. Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week. Referral schemes for referring your friends or family to join our team. Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone. Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones. Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it. Employee Assistance Programme - free, confidential advice available 24/7 to you. An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Receptionist - Winchester, Hampshire employer: voco Winchester
At voco Winchester Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development in the hospitality industry. Located near the stunning South Downs National Park, our team enjoys a range of benefits including heavily discounted staff rates, flexible shift patterns, and a fully funded apprenticeship programme to help you advance your career. Join us and be part of a dedicated team where your contributions directly enhance guest experiences, all while enjoying a supportive environment that values your well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Winchester, Hampshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like voco Winchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to voco Winchester
Don't be shy about reaching out to voco Winchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Winchester, Hampshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about voco Winchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at voco Winchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
