At a Glance
- Tasks: Welcome guests and ensure their safety while maintaining hotel standards.
- Company: Join a vibrant hospitality team dedicated to exceptional service.
- Benefits: Discounted stays, dining perks, flexible shifts, and career development opportunities.
- Other info: Enjoy a supportive work environment with recognition and rewards for your hard work.
- Why this job: Be the friendly face of our hotel and make every guest's stay memorable.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 11 - 12 £ per hour.
We have a fantastic opportunity for a Night Porter to join the team. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for detail.
The Ideal Candidate
We’re looking for a Night Porter with previous experience of working nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Night Porter in Winchester employer: voco Winchester Hotel & Spa
Castlebridge offers an exceptional work environment for Night Porters, where your dedication to customer service and attention to detail are truly valued. With benefits like heavily discounted staff room rates, a fully funded apprenticeship programme, and flexible shift patterns, you can enjoy a fulfilling career while maintaining a healthy work-life balance. Our supportive culture, recognition programmes, and access to financial wellbeing resources ensure that you thrive both personally and professionally in our 24/7 operation.
Contact Details:
voco Winchester Hotel & Spa Recruitment Team
