At a Glance
- Tasks: Create memorable experiences for guests while managing a busy reception.
- Company: Join a vibrant hotel chain focused on outstanding customer service.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be the friendly face that makes every guest's stay special and personal.
- Qualifications: Great customer service skills and a love for people are essential.
The predicted salary is between 20000 - 25000 £ per year.
No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details. You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.
What you’ll be doing as a Receptionist:
- Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in!
- An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience.
- Driving sales opportunities and maximising revenue and occupancy levels.
What’ll make you a great fit for this Receptionist role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs.
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless.
- You’ll love people – and as a result, have great interpersonal and communication skills.
- Details? You love them! You’ll be incredibly attentive with guests as a result.
- Flexible and able to remain focused on results under pressure and to challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work).
- Family and Friends discounts in hotels across the Kew Green Hotels estate.
- Leisure Club / Gym free membership.
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!).
- Parking on site for free.
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally.
- Uniform provided.
- Flexible attitude and working hours.
Receptionist employer: Voco St. Johns
At Kew Green Hotels, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Receptionist, you'll enjoy a range of benefits including discounts across retail and restaurants, free meals during shifts, and opportunities for international travel within our hotel family. With a focus on employee growth and a fun, flexible culture, we ensure that your hard work is recognised and rewarded, making every day at work a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Voco St. Johns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Voco St. Johns
Don't be shy about reaching out to Voco St. Johns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Voco St. Johns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Voco St. Johns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
