At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive sales.
- Company: Join a vibrant hotel group known for its outstanding service and innovation.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and great career progression await you!
- Why this job: Be the face of hospitality, making every guest feel special and valued.
- Qualifications: Proven leadership skills and a passion for exceptional customer service.
The predicted salary is between 24000 - 36000 £ per year.
Charades? Mind reader? Magician? Expert Juggler? Oh, you’re a Front Office Manager!
We know that, somehow, you’re able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.
What you’ll be doing as a Front Office Manager
- Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience
- Driving sales opportunities and maximising revenue and occupancy levels
- You will lead and develop your outstanding team with a focus on ensuring their efforts all focus on delivering an enhanced experience
- Keeping up to date with competitor hotels and the local market and seeking new business.
What’ll make you a great fit for this Front Office Manager role right
- It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- Forward-thinking and innovative
- Financially and commercially astute
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours
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Front Office Manager employer: Voco St. Johns
Voco St. Johns is an exceptional employer that prioritises both employee growth and guest satisfaction. With a strong focus on team development, our work culture fosters collaboration and innovation, ensuring that every team member can thrive in their role. Located in the vibrant United Kingdom, we offer unique benefits such as career advancement opportunities and generous discounts on hotel stays, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Voco St. Johns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Voco St. Johns
Don't be shy about reaching out to Voco St. Johns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Voco St. Johns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Voco St. Johns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
