At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests.
- Company: Join a vibrant team at Kew Green Hotels, where fun meets hard work.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be part of a dynamic environment that values your skills and passion for people.
- Qualifications: Great customer service skills and a love for engaging with guests.
The predicted salary is between 950 - 1167 £ per month.
As an outstanding Food & Beverage Assistant, you’ll know exactly how to deal with unusual requests. You won’t be scared of the unknown; you’ll actually love it! You’ll also know your regulars and ensure each guest receives exceptional treatment, paying attention to the little details that make them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay.
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Engaging, building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
- Keeping up to date with hotel facilities, promotions and the local market area, so as to effectively assist guests.
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this role:
- Incredible customer service abilities and confidence to anticipate and deliver on guests' needs.
- Enjoy using technology to make your life easier and enhance guests' experiences.
- Great interpersonal and communication skills.
- Incredibly attentive with guests.
- Flexible and able to remain focused on results under pressure and challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
Benefits:
- Discounts across retail, restaurants, events etc.
- Family and Friends discounts in hotels across the Kew Green Hotels estate.
- Leisure Club / Gym free membership.
- International Travel at Employee Rate for other branded hotels within our brand family.
- Parking on site for free.
- Meals for free on shift.
- Room to grow, with opportunities across the UK and internationally.
- Uniform provided.
- Flexible attitude and working hours.
Food & Beverage Assistant employer: Voco St. Johns
As a Food & Beverage Assistant at Kew Green Hotels, you'll thrive in a vibrant work culture that prioritises exceptional customer service and personal connections with guests. With benefits like free meals on shift, discounts across various services, and opportunities for international travel and career progression, this role offers a rewarding experience in a dynamic environment where your hard work is recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with the menu, specials, and any unique offerings. This way, when you chat with guests, you can confidently recommend dishes and drinks that suit their tastes.
✨Tip Number 2
Practice your people skills! Engage with everyone you meet, whether it's a guest or a colleague. Building rapport is key in this role, and it’ll help you stand out as someone who genuinely cares about the experience of others.
✨Tip Number 3
Stay calm under pressure! In the food and beverage world, things can get hectic. Show that you can handle busy shifts with a smile, and don’t forget to ask for help if you need it – teamwork makes the dream work!
✨Tip Number 4
Apply through our website! We love seeing enthusiastic candidates who are ready to jump in and make a difference. Plus, it’s a great way to showcase your interest in our brand and the role.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your love for people. Remember, we’re all about fun and hard work!
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Assistant role. Highlight any relevant experience you have, especially in customer service. We want to know how you can bring that special touch to our guests' experiences!
Be Detail-Oriented:Pay attention to the details in your application. Just like in the role, where every little detail matters to our guests, we appreciate a well-structured and error-free application. It shows us you care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Voco St. Johns
✨Know Your Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss dishes confidently, even the quirky requests like a pizza without sauce or cheese, will show your passion for the role and your readiness to handle anything that comes your way.
✨Show Off Your People Skills
Prepare examples of how you've built relationships with guests in previous roles. Highlighting your ability to engage with customers and anticipate their needs will demonstrate that you’re not just about serving food and drinks, but about creating memorable experiences.
✨Be Ready for Curveballs
Expect the unexpected! Think of some unusual guest requests you’ve encountered and how you handled them. This will showcase your adaptability and problem-solving skills, which are crucial for a Food & Beverage Assistant.
✨Emphasise Your Attention to Detail
Prepare to discuss how you ensure cleanliness and safety in your work environment. Mention specific instances where your attention to detail made a difference in guest satisfaction, as this aligns perfectly with what they’re looking for in a candidate.
