At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests.
- Company: Join a vibrant team at Kew Green Hotels, where fun meets hard work.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be part of a dynamic environment that values your skills and passion for people.
- Qualifications: Great customer service skills and a love for engaging with guests.
The predicted salary is between 950 - 1167 £ per month.
As an outstanding Food & Beverage Assistant, you’ll know exactly how to deal with unusual requests. You won’t be scared of the unknown; you’ll actually love it! You’ll also know your regulars and ensure each guest receives exceptional treatment, paying attention to the little details that make them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay.
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Engaging, building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
- Keeping up to date with hotel facilities, promotions and the local market area, so as to effectively assist guests.
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this role:
- Incredible customer service abilities and confidence to anticipate and deliver on guests' needs.
- Enjoy using technology to make your life easier and enhance guests' experiences.
- Great interpersonal and communication skills.
- Incredibly attentive with guests.
- Flexible and able to remain focused on results under pressure and challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
Benefits:
- Discounts across retail, restaurants, events etc.
- Family and Friends discounts in hotels across the Kew Green Hotels estate.
- Leisure Club / Gym free membership.
- International Travel at Employee Rate for other branded hotels within our brand family.
- Parking on site for free.
- Meals for free on shift.
- Room to grow, with opportunities across the UK and internationally.
- Uniform provided.
- Flexible attitude and working hours.
Food & Beverage Assistant employer: Voco St. Johns
Voco St. Johns is an exceptional employer that prioritises both employee growth and guest satisfaction. With a strong focus on team development, our work culture fosters collaboration and innovation, ensuring that every team member can thrive in their role. Located in the vibrant United Kingdom, we offer unique benefits such as career advancement opportunities and generous discounts on hotel stays, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Voco St. Johns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Voco St. Johns
Don't be shy about reaching out to Voco St. Johns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Voco St. Johns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Voco St. Johns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
