At a Glance
- Tasks: Manage night operations, ensuring guests receive top-notch service and support.
- Company: Join a vibrant hospitality team focused on exceptional guest experiences.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours with great career progression potential.
- Why this job: Perfect for night owls wanting to lead in a fun, dynamic environment.
- Qualifications: Proven leadership experience and excellent customer service skills required.
The predicted salary is between 22050 - 26950 £ per year.
We know there are those out there that have trouble waking up in the mornings.
You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut.
If this sounds like you, maybe it’s time to change your working hours?
Alternatively, you’ll already be an established night-owl who is seeking a new challenge.
As a Night Manager, you’ll be away from the hustle and bustle of our busy restaurant and bar.
However, that doesn’t mean that our commitment to delivering outstanding service stops!
In fact, it will be your responsibility to ensure that irrespective of the hour, your guests are well looked after – the only difference being that your guests may be in their pyjamas.
What you will love about this calmer atmosphere is that it offers you the space to be able to pay attention to those all-important details that can so often be missed.
- What you’ll be doing as a Night Manager
- Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information
- Carrying out all Night Audit procedures
- Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
- Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
- Demonstrate and lead by example in the execution of
- Being attentive to all guests
- Accurately and promptly fulfilling guest requests
- Understanding and anticipate guest needs
- Maintaining a high level of knowledge which will enhance the guest experience
- Demonstrating a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
- Lead, motivate and develop any members of the Nights team to support with continuing service excellence and demonstration of our company values and culture.
- What’ll make you a great fit for this Night Manager role
- You’ll need to be a night owl given the hours you’ll be working
- It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- Forward-thinking and innovative
- Financially and commercially astute
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
• Hard-working but FUN!
- The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
• Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours
- #J-18808-Ljbffr
Night Manager employer: Voco St. Johns
As a Night Manager at Kew Green Hotels, you'll thrive in a supportive and dynamic work environment that values your leadership and customer service skills. With benefits like international travel opportunities, free meals during shifts, and discounts across various services, we ensure that our employees enjoy a fulfilling work-life balance. Join us to be part of a team that prioritises personal growth and offers a unique chance to excel in the hospitality industry, all while working in a calm and engaging atmosphere during the night.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Voco St. Johns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Voco St. Johns
Don't be shy about reaching out to Voco St. Johns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Voco St. Johns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Voco St. Johns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
