At a Glance
- Tasks: Welcome guests and ensure a relaxing spa experience while maintaining high service standards.
- Company: Join voco St. David's Cardiff, a 5-star hotel with a unique charm.
- Benefits: Earn £13.15 per hour, enjoy meals on duty, and receive generous holiday allowances.
- Other info: Flexible hours, career progression opportunities, and discounts at hotels worldwide.
- Why this job: Be part of a vibrant team creating memorable experiences in a stunning waterfront location.
- Qualifications: Passion for guest service, previous experience in hospitality, and a willingness to learn.
The predicted salary is between 27352 - 27352 € per year.
voco St.David's Cardiff have a fantastic opportunity for a Spa Receptionist to join our Cardiff Bay 5-star hotel on a Full-Time contract. You will earn £13.15 per hour, which is equal to £27,352.00 salary. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. Our Spa Receptionist will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience.
You will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product. As a Spa Receptionist you will work to ensure the maintenance of spa and pool facilities ensuring health and safety standards are met and obtain and record all relevant guest details including contact details, medical history, and payment details.
To succeed as a Spa Receptionist, you will need:
- To be passionate about delivering great service and be guest focused
- Previous experience in a guest facing role
- A passion for spa and wellness
- Attention to details and ability to multitask duties
- Knowledge of spa booking systems preferred but not necessary
- Flexibility to work varied hours to include evenings and weekends
- Experience with handling guests queries and complaints
- To be willing to learn new things and work as part of a wide hotel team
Our Spa Receptionist enjoy a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
- The voco St. Davids Colleague experience stay - a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores all the way from retail to cinema
- Generous Refer a Friend programme
If you are someone who wants to join a company which favours laid-back but attentive connections, apply today to join our team as a Spa Receptionist! You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. If you thrive on genuine hospitality, your place is with us at voco hotels. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Spa Receptionist employer: voco St Davids Cardiff
At voco St. David's Cardiff, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values genuine hospitality and environmental consciousness. Our Spa Receptionists enjoy competitive pay, extensive training, and opportunities for career progression within the IHG Hotels & Resorts family, alongside generous benefits such as complimentary stays, paid volunteering days, and discounts across our global network. Join us in creating memorable experiences for our guests while working in a stunning waterfront location that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know voco St. David's Cardiff! Familiarise yourself with the hotel’s vibe, services, and the spa offerings. This way, when you walk in for an interview, you can chat confidently about what makes them special.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more prepared and relaxed during the real deal.
✨Tip Number 3
Show off your passion for wellness! Whether it’s through personal experiences or knowledge about spa treatments, let your enthusiasm shine through. It’ll make you stand out as someone who truly cares about the guest experience.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Spa Receptionist and how your skills match up. This will help you tailor your application to stand out!
Show Your Passion for Guest Service:We love candidates who are genuinely passionate about delivering great service. In your application, share examples of how you've gone above and beyond for guests in previous roles. Let us see that you’re all about creating memorable experiences!
Highlight Relevant Experience:If you've got experience in a guest-facing role or in the spa and wellness industry, make sure to highlight it! Even if you don’t have direct experience, think about transferable skills from other jobs that could be relevant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our voco family right from the start!
How to prepare for a job interview at voco St Davids Cardiff
✨Know the Spa Inside Out
Before your interview, make sure you research voco St. David's Cardiff and its spa offerings. Familiarise yourself with the treatments, products, and any unique features of the spa. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Guest Service Skills
Prepare examples from your previous roles where you provided exceptional guest service. Think about how you handled difficult situations or complaints, as this is crucial for a Spa Receptionist. Highlight your passion for creating memorable experiences for guests.
✨Demonstrate Your Multitasking Ability
As a Spa Receptionist, you'll need to juggle various tasks. Be ready to discuss how you've successfully managed multiple responsibilities in past jobs. Use specific examples that showcase your attention to detail and ability to stay organised under pressure.
✨Embrace the Company Culture
Familiarise yourself with voco's values and culture. They emphasise a laid-back yet attentive approach to hospitality. During the interview, express how your personal values align with theirs and how you can contribute to their unique atmosphere.
