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- Tasks: Lead a team to ensure guests have a memorable and personalised experience.
- Company: Join voco St David's Cardiff, a stunning 5-star hotel on the waterfront.
- Benefits: Enjoy competitive salary, meals on duty, and up to 33 days holiday.
- Other info: Join a diverse team with global opportunities and a commitment to sustainability.
- Why this job: Be part of a laid-back luxury experience and make a real impact on guest satisfaction.
- Qualifications: 2+ years in front office management and a passion for hospitality.
The predicted salary is between 35009 - 35009 £ per year.
A fantastic opportunity at voco St. David's Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of £35,009.70. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.
With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David's Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
- Proven track record with success at working with loyalty schemes and enrolments.
- Have an awareness of market trends and the ability to implement new initiatives.
- Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.
Our Guest Services Manager enjoy a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
- Meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- We provide every employee company sick pay and life insurance.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores all the way from retail to cinema.
- Generous Refer a Friend programme.
If you are someone who wants to join a company which favours laid-back but attentive connections, apply today to join our team as a Guest Services Manager! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Locations
Guest Services Manager in Newport, Wales employer: voco St Davids Cardiff
Contact Detail:
voco St Davids Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at voco. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching voco's values and recent initiatives. Show us that you understand what makes voco unique and how you can contribute to that laid-back yet attentive atmosphere.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for guest services and hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the voco family. Don’t hesitate – hit that 'Apply' button today!
We think you need these skills to ace Guest Services Manager in Newport, Wales
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in front office management and team leadership. We’re looking for someone who can bring their unique skills to our vibrant team, so be specific about your achievements!
Be Genuine: At voco, we value authenticity. Share examples of how you've gone above and beyond for guests in the past. This will show us that you understand what it means to provide a laid-back but attentive service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at voco St David's Cardiff.
How to prepare for a job interview at voco St Davids Cardiff
✨Know Your Stuff
Before the interview, make sure you’re familiar with voco St David's Cardiff and its unique offerings. Research their guest services philosophy and be ready to discuss how your experience aligns with their laid-back yet attentive approach.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your team leadership experience. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations, and how you’ve fostered a positive environment for both staff and guests.
✨Be Ready to Discuss Trends
Stay updated on market trends in the hospitality industry. Be prepared to share your insights on how these trends can be implemented at voco, particularly regarding loyalty schemes and guest experience enhancements.
✨Practice Your Communication
Effective communication is key in this role. During the interview, practice clear and concise responses. Think about how you would communicate with both guests and your team to ensure a personalised experience that exceeds expectations.