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- Tasks: Lead a team to ensure guests have an unforgettable stay at our stunning 5-star hotel.
- Company: Join voco St David's Cardiff, a unique hotel with a focus on relaxed luxury.
- Benefits: Enjoy competitive salary, meals on duty, and 28 days holiday each year.
- Other info: Opportunities for growth within IHG Hotels & Resorts, a global leader in hospitality.
- Why this job: Be part of a dynamic team creating memorable experiences for guests in a beautiful setting.
- Qualifications: 2+ years in front office management and a passion for exceptional guest service.
The predicted salary is between 35009 - 35009 £ per year.
A fantastic opportunity at voco St.Davids Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of £35,009.70.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St Davids Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Guest Services Manager, you will need:
- Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
- Proven track record with success at working with loyalty schemes and enrolments.
- Have an awareness of market trends and the ability to implement new initiatives.
- Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.
Our Guest Services Manager enjoy a range of benefits including becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities, meals whilst on duty, and 28 days holiday each year.
Guest Services Manager employer: voco St Davids Cardiff
Contact Detail:
voco St Davids Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at voco St. Davids Cardiff. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching voco's values and recent initiatives. Show us that you understand what makes our guest experience unique and how you can contribute to that relaxed yet attentive atmosphere.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for guest services and any creative ideas you have!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the voco family.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and hospitality. Remember, we’re all about that relaxed but attentive vibe!
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in front office management and team leadership. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Specific About Your Experience: In your application, be specific about your previous roles and responsibilities. Mention any loyalty schemes you’ve worked with or initiatives you’ve implemented. This helps us understand how you can contribute to our unique guest experience at voco.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at voco St Davids Cardiff
✨Know the Company Inside Out
Before your interview, make sure you research voco St. Davids Cardiff thoroughly. Understand their values, the guest experience they aim to provide, and their unique offerings like the Tir a Mr restaurant and the award-winning spa. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed front office operations. Highlight how you’ve handled challenges and improved guest satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Market Trends
Familiarise yourself with current market trends in the hospitality industry, especially those relevant to luxury hotels. Be prepared to discuss how you can implement new initiatives based on these trends. This shows that you’re proactive and can contribute to the hotel's success beyond just managing day-to-day operations.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the hotel. Inquire about their approach to guest services, how they measure success, or what initiatives they have in place for staff development. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.