Guest Services Manager

A fantastic opportunity at voco St.Davids Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of £33,900.90. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St Davids Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Guest Services Managers communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

To succeed as our Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Proven track record with success at working with loyalty schemes and enrolments.
• Have an awareness of market trends and the ability to implement new initiatives.
• Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.
• Knowledge of a service optimization tool Quore a plus.

Our Guest Services Manager enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores all the way from retail to cinema.
• Generous Refer a Friend programme.

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Guest Services Manager! You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.