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- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the friendly face that makes guests' experiences memorable every day.
- Qualifications: A welcoming personality with strong communication and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant in London employer: VOCO London Marylebone
Contact Detail:
VOCO London Marylebone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on RBH and their values. This way, you can show how your personality and skills align with their people-first approach.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face that welcomes guests. Try role-playing common scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from past experiences where you’ve handled tricky situations. This will help you stand out as someone who can keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at RBH. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VOCO London Marylebone
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Be sure to let your friendly and welcoming nature shine through during the interview. Share personal anecdotes that highlight your love for connecting with people and making their day brighter.
✨Know the Company
Do a bit of homework on RBH and its values. Understanding their commitment to diversity, wellbeing, and sustainability will help you align your answers with what they stand for. Mention specific benefits or initiatives that resonate with you to show you're genuinely interested.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled tricky situations in the past. Whether it’s resolving a guest complaint or managing a last-minute booking, showcasing your problem-solving skills will demonstrate that you can think on your feet and keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.