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- Tasks: Support the Front Office Manager in delivering outstanding guest experiences and managing front desk activities.
- Company: Join Kew Green Hotels, a dynamic and inclusive workplace focused on exceptional service.
- Benefits: Enjoy discounts, career development opportunities, and 24/7 mental health support.
- Why this job: Be part of a fun team that values innovation and customer satisfaction.
- Qualifications: Proven leadership experience and a passion for customer service are essential.
- Other info: Flexible hours and a supportive environment for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We know that, somehow, you’re able to anticipate what your guests want before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.
What you’ll be doing as an Assistant Front Office Manager:
- Support the Front Office Manager in managing front desk activities, including reception and reservations.
- Constantly want to find innovative ways to put a smile on your customer’s face.
- Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience.
- Driving sales opportunities and maximising revenue and occupancy levels.
- Supporting the team to consistently meet all brand requirements.
- Championing the loyalty reward club, driving member recognition and enrolments.
- Keeping up to date with competitor hotels and the local market and seeking new business.
- Ensuring that every guest experiences a safe and pleasant visit, exceeding all expectations.
- Address guest enquiries, concerns, and complaints in a prompt and courteous manner.
- Step in to supervise the front desk team in the absence of the Front Office Manager.
What’ll make you a great fit for this Front Office Manager role:
- Proven leadership experience and incredible customer service abilities.
- Enjoy using technology to enhance guest experience.
- Forward-thinking and innovative.
- Financially and commercially astute.
- Great interpersonal and communication skills.
- Incredibly attentive with guests.
- Flexible and able to remain focused on results under pressure and to challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
Benefits:
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- Attractive discounts across many major retailers, restaurants, and events.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
What you’ll bring to the team:
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Front Office Assistant Manager employer: Voco Leicester
Contact Detail:
Voco Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant Manager
✨Tip Number 1
Get to know the company inside out! Research Kew Green Hotels and their values, so you can show how your experience aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’ve handled guest complaints or driven sales in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Front Office Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for guests in the past, so share those stories that showcase your ability to anticipate needs and create memorable experiences.
Be Tech-Savvy: Since we love using tech to enhance guest experiences, mention any relevant software or tools you’re comfortable with. Whether it’s MS Office or hotel management systems, let us know how you’ve used technology to streamline processes or improve service.
Embrace Change: We’re looking for someone who thrives in a dynamic environment. In your application, share examples of how you’ve adapted to changes in the workplace or found innovative solutions to challenges. This will show us you’re ready to embrace the fast-paced nature of our front office.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Voco Leicester
✨Know Your Guests
Before the interview, think about how you can anticipate guests' needs. Prepare examples of how you've gone above and beyond in previous roles to create memorable experiences. This will show your understanding of the importance of customer service.
✨Embrace Change
Be ready to discuss how you've adapted to changes in a fast-paced environment. Share specific instances where you implemented new ideas or processes that improved guest satisfaction or team efficiency. This will highlight your forward-thinking attitude.
✨Showcase Your Leadership Skills
Prepare to talk about your supervisory experience. Think of times when you motivated your team or resolved conflicts. Demonstrating your ability to lead effectively will reassure them that you can step in for the Front Office Manager when needed.
✨Stay Updated on Competitors
Research local competitors and be prepared to discuss what sets this hotel apart. Showing that you understand the market and have ideas for driving sales opportunities will demonstrate your commercial acumen and commitment to maximising revenue.