At a Glance
- Tasks: Check in/out guests, handle queries, and create memorable experiences.
- Company: Join voco Grand Central Hotel, a vibrant hub in Glasgow's city centre.
- Benefits: Earn £14.16/hour, enjoy paid holidays, free meals, and discounts worldwide.
- Other info: Flexible 4 on 4 off shifts, with opportunities for growth and development.
- Why this job: Be part of a team that values genuine hospitality and sustainability.
- Qualifications: Experience in reception or guest services is a plus; personality is key!
The predicted salary is between 14.16 - 14.16 £ per hour.
Front Office Nights Receptionist - voco Grand Central Hotel are looking for our next Front Office Night Receptionist to join us in creating a warm voco welcome for our guests!
Our locally curated voco Grand Central stands strong in Glasgow's city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike.
Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy.
At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire.
We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression .
With a focus on our environment , you will be greeted by environmentally conscious innovations from start to finish.
As a Front Office Receptionist, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.
You will also be a key part of our guests' overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
We are looking for someone who has Availability to work a 4 on 4 off shift pattern between 21:30-08:30 Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial Confident working on Hotel systems, experience working with Opera specifically is a big plus An un-stuffy, thoughtful approach to service.
You will be someone who enjoys to showcase your personality and your ability to be a host to our guests, providing them with a laid-back stay An interest in our environment and sustainability - we are characterised by innovation and finding ways to become more sustainable Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!
Being a host at voco, we offer you the following benefits
Financial security - 14.16 per hour ( 29,452.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
Plus, Tronc paid monthly if in eligible role.
Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate.
Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders Hotel specific benefits - generous discounts in our Champagne Bar (*must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today!
Check out our Instagram page @vocograndcentral to see more.
You must meet the legal requirements to work in the UK.
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process.
Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home.
Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests.
Seeking individuals with as much character as our vibrant hotels.
If you thrive on genuine hospitality, your place is with us at voco hotels Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
Front Office Nights Receptionist - in Glasgow employer: voco™ Hotels
At voco Grand Central Hotel, we pride ourselves on being an excellent employer, offering a warm and inclusive work culture that values individuality and genuine hospitality. Our team enjoys competitive pay, extensive training, and numerous growth opportunities, alongside unique benefits such as discounted stays at our global hotels and a focus on sustainability. Join us in Glasgow's vibrant city centre, where your role as a Front Office Nights Receptionist will not only allow you to create memorable experiences for our guests but also contribute to a supportive and environmentally conscious workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Nights Receptionist - in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like voco™ Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to voco™ Hotels
Don't be shy about reaching out to voco™ Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Nights Receptionist - in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about voco™ Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at voco™ Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
