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For Companies At a Glance
- Tasks: Lead customer relationships and ensure successful delivery of SaaS solutions.
- Company: Dynamic SaaS company with a focus on customer success.
- Benefits: Competitive salary, bonus potential, flexible working, and a collaborative culture.
- Why this job: Make a real impact by helping customers achieve their goals with innovative technology.
- Qualifications: 5+ years in customer-facing roles with strong SaaS experience.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
The predicted salary is between 54000 - 126000 £ per year.
Do you have the following skills, experience and drive to succeed in this role? Find out below.
Location: UK (Hybrid / Flexible)
Salary: Up to £90,000 base + bonus
Industry: SaaS | Business Applications
We’re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid-market clients. This is a highly visible, customer-facing role where you’ll own engagements end-to-end - from onboarding and implementation through adoption, value realisation, and long-term success. You’ll act as a trusted advisor to customers, working closely with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform.
What You’ll Be Doing
- Customer Engagement & Delivery
- Lead customer engagements from kickoff to go-live and beyond.
- Own delivery plans, timelines, risks, and stakeholder communication.
- Coordinate cross-functional teams to deliver projects on time and within scope.
- Customer Success & Value Realisation
- Partner with customers to define success metrics, KPIs, and ROI.
- Drive adoption through structured success plans, workshops, and business reviews.
- Ensure customers are continuously aligned with best practices as their needs evolve.
- Relationship Management
- Serve as the primary point of contact for assigned customer accounts.
- Build trusted relationships with senior stakeholders and executive sponsors.
- Act as the voice of the customer internally, influencing priorities and improvements.
- Risk & Issue Management
- Proactively identify risks to delivery or adoption.
- Manage escalations calmly and effectively to maintain customer confidence.
- Growth & Collaboration
- Work closely with sales and account teams to identify expansion opportunities rooted in customer success.
- Contribute to the evolution of delivery frameworks, methodologies, and playbooks.
What We’re Looking For
- Experience
- 5+ years in customer-facing roles such as Engagement Management, Customer Success, Professional Services, or Consulting.
- Strong background in SaaS, CRM, or enterprise software environments.
- Proven experience managing complex, multi-stakeholder engagements.
- Skills & Attributes
- Excellent communication and stakeholder management skills.
- Confident leading workshops, meetings, and executive discussions.
- Highly organised, commercially aware, and outcomes-driven.
- Comfortable balancing multiple engagements in a fast-moving environment.
- Nice to Have
- Experience delivering CRM or digital transformation projects.
- Familiarity with cloud-based platforms and data-driven success metrics.
What Success Looks Like
- Customers achieving agreed outcomes on time and to plan.
- Strong adoption and utilisation across deployed solutions.
- High customer satisfaction and long-term retention.
- Trusted-advisor relationships with key stakeholders.
Why Join?
- Work with a modern SaaS platform used by mid-market organisations.
- High-impact role with real ownership and autonomy.
- Collaborative, customer-centric culture.
- Flexible working and a strong focus on outcomes over bureaucracy.
Engagement Manager in Reading employer: Vocative Consulting
Contact Detail:
Vocative Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer engagement and delivery. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with potential employers, share specific examples of how you've driven customer success and value realisation in previous roles. We love hearing about measurable outcomes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can help us elevate customer engagement.
We think you need these skills to ace Engagement Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer-facing roles and how you've successfully managed complex projects. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe share examples of how you've effectively led workshops or discussions in the past.
Highlight Your SaaS Experience: We’re keen on candidates with a strong background in SaaS or CRM environments. Make sure to mention any relevant experience you have in these areas, especially if you've worked on customer success or delivery projects. This will help us see your fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Vocative Consulting
✨Know Your Customer Engagement Strategies
Before the interview, brush up on your customer engagement strategies. Be ready to discuss how you've successfully led customer relationships in the past, especially in SaaS environments. Think of specific examples where you drove adoption and value realisation.
✨Showcase Your Communication Skills
As an Engagement Manager, communication is key. Prepare to demonstrate your ability to manage stakeholders effectively. You might want to practice articulating how you’ve handled complex discussions or workshops with senior stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential risks in customer engagements and how you would proactively manage them. Have a few examples ready that highlight your calmness under pressure and your ability to maintain customer confidence.
✨Align with Company Values
Research the company’s culture and values. During the interview, express how your approach to customer success aligns with their focus on collaboration and outcomes. This will show that you’re not just a fit for the role, but also for the company as a whole.