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For Companies At a Glance
- Tasks: Lead customer relationships and ensure successful delivery of SaaS solutions.
- Company: Dynamic SaaS company focused on customer success and innovation.
- Benefits: Competitive salary, bonus potential, flexible working, and a collaborative culture.
- Why this job: Make a real impact by driving customer success in a modern SaaS environment.
- Qualifications: 5+ years in customer-facing roles with strong SaaS experience.
- Other info: Opportunity for growth and autonomy in a fast-paced setting.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Location: UK (Hybrid / Flexible)
Salary: Up to ÂŁ90,000 base + bonus
Industry: SaaS Business Applications
We’re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid‑market clients. This is a highly visible, customer‑facing role where you’ll own engagements end‑to‑end – from onboarding and implementation through adoption, value realisation, and long‑term success.
You’ll act as a trusted advisor to customers, working closely with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform.
What You’ll Be Doing
- Customer Engagement & Delivery
- Lead customer engagements from kickoff to go-live and beyond.
- Own delivery plans, timelines, risks, and stakeholder communication.
- Coordinate cross‑functional teams to deliver projects on time and within scope.
- Customer Success & Value Realisation
- Partner with customers to define success metrics, KPIs, and ROI.
- Drive adoption through structured success plans, workshops, and business reviews.
- Ensure customers are continuously aligned with best practices as their needs evolve.
- Relationship Management
- Serve as the primary point of contact for assigned customer accounts.
- Build trusted relationships with senior stakeholders and executive sponsors.
- Act as the voice of the customer internally, influencing priorities and improvements.
- Risk & Issue Management
- Proactively identify risks to delivery or adoption.
- Manage escalations calmly and effectively to maintain customer confidence.
- Growth & Collaboration
- Work closely with sales and account teams to identify expansion opportunities rooted in customer success.
- Contribute to the evolution of delivery frameworks, methodologies, and playbooks.
What We’re Looking For
- Experience
- 5+ years in customer‑facing roles such as Engagement Management, Customer Success, Professional Services, or Consulting.
- Strong background in SaaS, CRM, or enterprise software environments.
- Proven experience managing complex, multi‑stakeholder engagements.
- Skills & Attributes
- Excellent communication and stakeholder management skills.
- Confident leading workshops, meetings, and executive discussions.
- Highly organised, commercially aware, and outcomes‑driven.
- Comfortable balancing multiple engagements in a fast‑moving environment.
- Nice to Have
- Experience delivering CRM or digital transformation projects.
- Familiarity with cloud‑based platforms and data‑driven success metrics.
What Success Looks Like
- Customers achieving agreed outcomes on time and to plan.
- Strong adoption and utilisation across deployed solutions.
- High customer satisfaction and long‑term retention.
- Trusted‑advisor relationships with key stakeholders.
Why Join?
- Work with a modern SaaS platform used by mid‑market organisations.
- High‑impact role with real ownership and autonomy.
- Collaborative, customer‑centric culture.
- Flexible working and a strong focus on outcomes over bureaucracy.
Engagement Manager in England employer: Vocative Consulting
Contact Detail:
Vocative Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for an Engagement Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and delivery. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine as the trusted advisor they’re looking for!
✨Tip Number 3
Showcase your success stories! When discussing your experience, highlight specific examples where you’ve driven customer success and value realisation. This will demonstrate your ability to manage complex engagements and build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged right from the start.
We think you need these skills to ace Engagement Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Engagement Manager role. Highlight your experience in customer-facing positions and any relevant SaaS or CRM backgrounds. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you’ve driven value in previous roles. Be sure to mention specific achievements that demonstrate your ability to manage complex engagements.
Showcase Your Communication Skills: As an Engagement Manager, communication is key! In your application, make sure to showcase your ability to lead discussions and workshops. We love seeing examples of how you've built relationships with stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vocative Consulting
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of SaaS business applications. Understand how they work, their benefits, and common challenges. This knowledge will help you demonstrate your expertise and show that you can effectively guide customers through their journey.
✨Prepare for Scenario-Based Questions
Expect to be asked about past experiences managing complex engagements. Prepare specific examples that highlight your problem-solving skills, stakeholder management, and how you’ve driven customer success. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Engagement Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve led workshops or meetings, and how you’ve built relationships with senior stakeholders. This will show you can be a trusted advisor.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple projects and engagements simultaneously. Discuss tools or methods you use to stay organised and ensure timely delivery. This will reassure the interviewers that you can handle the fast-paced environment they operate in.
