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- Tasks: Lead and transform customer support teams for a top SaaS vendor.
- Company: Established SaaS company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a significant impact by enhancing customer service in a dynamic SaaS environment.
- Qualifications: Experience in managing support teams and knowledge of ServiceNow is essential.
- Other info: Remote role with occasional travel to the Midlands for team collaboration.
The predicted salary is between 90000 - 110000 £ per year.
A well-established SaaS vendor is seeking a Head of Support to manage their customer-facing application support teams. This remote role requires occasional presence in the Midlands. The successful candidate will oversee daily operations, improve service structures, and identify customer needs.
Ideal candidates will have prior experience in running support teams within a SaaS environment and familiarity with ServiceNow.
The role offers a competitive salary between £90K and £110K.
Head of SaaS Support & Service Transformation - Remote in Birmingham employer: Vocative Consulting
Contact Detail:
Vocative Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SaaS Support & Service Transformation - Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its support structure. Understand their customer needs and think about how you can improve their service. This will show them you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up over other candidates. Let’s get you that dream job!
We think you need these skills to ace Head of SaaS Support & Service Transformation - Remote in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support teams, especially in a SaaS environment. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Head of Support role. Share specific examples of how you've improved service structures or identified customer needs in previous roles.
Showcase Your ServiceNow Knowledge: If you’ve got experience with ServiceNow, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vocative Consulting
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially the company’s products and services. Familiarise yourself with their customer support processes and any recent updates or changes in their offerings. This will show that you’re genuinely interested and prepared.
✨Demonstrate Leadership Experience
Be ready to discuss your previous experience managing support teams. Prepare specific examples of how you’ve improved service structures or addressed customer needs in the past. Highlight your leadership style and how it aligns with the company's values.
✨Get Comfortable with ServiceNow
Since familiarity with ServiceNow is a plus, brush up on its features and functionalities. If you have experience using it, be prepared to share how you’ve leveraged it to enhance support operations. If not, do some research to understand its role in SaaS support.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current support challenges, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company is the right fit for you.
