Projects & Small Works Engineer (Fire & Security) in Wigan

Fire & Security: Small Works & Project Engineer

Location: Northwest Region

Company Overview: VOCA Fire Protection (VFP Group) are recruiting for an experienced Fire & Security Small Works & Projects Engineer to service our clients across the Northwest Region. At VOCA Fire Protection (VFP Group) we’re responsible for creating an enjoyable work environment, the company culture is a vital ingredient to our growth and success. We foster innovation, we challenge each other, and we put our team before all else, at VOCA you will be surrounded by colleagues eager to help you succeed and be part of a rewarding culture.

Job Summary: We are seeking a dedicated and experienced Fire and Security Small Works & Projects Engineer to join the VOCA Fire Protection (VFP Group) small works and projects team. This role will be supporting a variety of disciplines that directly support our clients as part of small works and projects teams. Type of contracts will include pharmacy chains, cinema groups, care homes and residential properties. The ideal candidate will be self-motivated, approachable, and capable of working effectively as part of a team. To be successful in this role you must welcome opportunities to work with innovative systems and products, demonstrate expertise across multiple disciplines, and maintain high standards in all aspects of their work. The successful candidate must be capable of fault finding and be able to work under pressure to ensure that deadlines are achieved. Being in a position of responsibility and privilege, you must be trustworthy and honest in your conduct and provide excellent quality when installing fire and security systems.

Key Responsibilities:

• Installation and Maintenance: install, test and maintain fire protection systems, including fire alarms, PAVA and intruder alarm systems across various sites.
• Client interaction: provide excellent customer service, ensuring clear communication and addressing customer concerns promptly and professionally.
• Team collaboration: work closely with fellow engineers, the service team and management to ensure smooth operations, on-time project completion and high-quality service delivery.
• Health & Safety: maintain a high standard of safety on all sites, ensuring compliance with all relevant regulations and company policies.
• Documentation & Reporting: complete necessary documentation, including service reports, asset registers and compliance records, ensuring accuracy and timely submission.
• Training & Development: participate in regular training to stay up to date with industry best practices, new technologies and compliance standards.
• On-Call Duties: provide 24 hour call-out cover as part of a rota system and respond promptly to any emergency service requests.

VFP Culture requirements:

• Positive mentality
• Teamwork orientated
• Respectful
• Interested in the company progression
• Driven by customer satisfaction

Key Requirements:

• Experience of front-line customer service.
• You must be flexible to travel.
• Fire Alarm experience is mandatory.
• Other disciplines training provided if required.
• A full UK Driving Licence is mandatory.

We are looking for individuals who align with our core values of trust, respect, collaboration and continuous improvement. The ideal candidate will possess the following:

• Experience: previous experience in fire protection, life safety systems or similar technical field (preferably with relevant qualifications such as FIA or BAFE certifications).
• Technical Skills: strong knowledge of fire alarm, PAVA and security systems, with the ability to diagnose and resolve technical issues efficiently.
• Communication Skills: excellent communication skills, both written and verbal, with the ability to explain complex systems to clients clearly and concisely.
• Team Player: a collaborative and supportive attitude, with the ability to work well within a team and contribute to a positive, family-like culture.
• Customer Focus: a commitment to delivering exceptional customer service and ensuring client satisfaction.
• Problem-Solving: strong troubleshooting skills with the ability to think on your feet and resolve challenges quickly and effectively.
• Punctual and Reliable: a dependable, punctual individual who takes pride in their work and demonstrates a strong sense of responsibility.
• Health & Safety Awareness: a keen awareness of health and safety regulations, with a proactive approach to ensuring a safe working environment.
• Adaptability: willingness to embrace change, learn new skills and contribute to the continuous improvement of the business.

Location: Northwest Region occasionally you may be asked to travel further distance, and overnight stays are a possibility however this is very limited and is down to the engineer’s discretion.

Working hours: Working hours are flexible due to the nature of the business, the candidate will be expected to meet clients and scheduling requests.

The Perks:

• 31 days holidays including bank holidays.
• Summer weekend trip away with VFP team and families.
• Team building events.
• Company Van or Car.
• Company Pension.
• Flexible working times.
• Company Laptop.
• Fully funded training course.
• Open door policy, we welcome open discussion on any issues and improvements.