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- Tasks: Manage schedules for service engineers and ensure smooth operations across diverse projects.
- Company: Join VOCA Fire Protection, a leader in the Fire & Security Industry with a supportive culture.
- Benefits: Negotiable salary, 31 days holiday, team events, gym membership, and flexible working times.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: 2 years' experience in Planning/Scheduling and strong organisational skills.
- Other info: Enjoy a positive work environment with excellent career development opportunities.
The predicted salary is between 26500 - 37000 £ per year.
Planner / Scheduler
Location: Head Office – Ashton in Makerfield (fully on site)
Company Overview:
VOCA Fire Protection (VFP) are a specialist service provider within the Fire & Security Industry. We are recruiting for a Planner / Scheduler to join our busy service team. This role will be scheduling works for service and maintenance engineers across the UK.
At VOCA Fire Protection (VFP) we\’re responsible for creating an enjoyable work environment, the company culture is a vital ingredient to our growth and success. We foster innovation, we challenge each other, and we put our team before all else, at VOCA you will be surrounded by colleagues eager to help you succeed and be part of a rewarding culture.
Job Summary:
We are seeking an individual who has previous experience within Planning / Scheduling due to winning new contracts across the UK. This role would suit someone who has previously managed busy workloads and diaries for field services teams and have strong organisational skills using CRM systems (Big Change would be an advantage).
We have a diverse range of projects, including hotels, schools, retail outlets, and leisure facilities. The ideal candidate will be self-motivated, excellent telephone manner, approachable, and capable of working effectively as part of a team. This role will include all aspects of planning responsibilities.
Key Responsibilities:
- Efficiently managing service and maintenance engineers
- Managing the service email inbox for new enquiries, customer queries and complaints
- Managing various portals and uploading relevant documentation
- Being a point of contact for key customers and engineers
- Raising Job cards
- Efficiently route planning jobs
- Ensuring engineers have works planned
- Ensuring service stats are achieved
- Retaining a good customer service and relationship
- Any other tasks as required
VFP Culture requirements:
- Positive mentality
- Great communication skills
- Interested in the company\’s growth plans
- Team/family orientated
- Willing to learn and improve
VFP Expectations:
- All tasks to be completed in the necessary timeframes
- Excellent telephone manner
- KPI\’s and SLA\’s adhered to
- Following core company values
- Assist other team members when required
Qualifications required:
2 years\’ experience within Planning / Scheduling
Location:
Head Office – Wigan (fully onsite). Free parking available.
Working hours:
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 3pm.
The Perks:
Salary negotiable depending on experience
- 31 days holidays including bank holidays
- Summer weekend trip away with VFP team and families
- Team building events
- Team breakfast morning last Friday of every month
- Company Pension
- Flexible working times
- Local gym membership
- Company Laptop
- Open door policy, we welcome open discussion on any issues and improvements
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Work Location: In person
Scheduler employer: VOCA Fire Protection
Contact Detail:
VOCA Fire Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. You never know who might have a lead on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research VOCA Fire Protection, understand their culture, and think about how your experience aligns with their needs. Show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your communication skills. Since you'll be managing engineers and customer queries, being articulate and approachable is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the VFP team. Don’t miss out!
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role at VOCA Fire Protection. Highlight your previous experience in planning and scheduling, especially if you've worked with service teams before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team and how you can contribute to our positive culture. Be genuine and let your personality come through – we love that!
Showcase Your Organisational Skills: Since this role involves managing busy workloads and diaries, make sure to highlight your organisational skills in your application. Share specific examples of how you've successfully managed schedules or projects in the past – we want to know how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team at VOCA!
How to prepare for a job interview at VOCA Fire Protection
✨Know Your Stuff
Before the interview, make sure you brush up on your planning and scheduling knowledge. Familiarise yourself with CRM systems, especially Big Change if you can. Being able to discuss your previous experience managing busy workloads will show that you're ready for the role.
✨Show Off Your Organisational Skills
During the interview, be prepared to give examples of how you've efficiently managed diaries and schedules in the past. Use specific scenarios where you successfully handled multiple tasks or resolved conflicts in scheduling to demonstrate your organisational prowess.
✨Communicate Like a Pro
Since this role involves a lot of communication, practice your telephone manner and ensure you can articulate your thoughts clearly. You might even want to role-play common customer queries or complaints with a friend to get comfortable before the big day.
✨Embrace the Company Culture
VOCA Fire Protection values a positive mentality and teamwork. Make sure to express your enthusiasm for being part of a supportive team environment. Share examples of how you've contributed to a positive workplace culture in your previous roles to align with their values.