Housing Officer

We are looking for a dedicated and proactive Housing Officer to join our team in the heart of Enfield. If you are passionate about delivering high-quality housing services and enjoy making a difference to your community, this is the perfect role for you!

Increase your chances of an interview by reading the following overview of this role before making an application.
Key Responsibilities:
* Tenancy Management: Manage council housing tenancies, ensuring tenants comply with tenancy agreements, and resolve tenancy-related issues (e.g., rent arrears, antisocial behavior, property maintenance).
* Tenant Support: Provide support and advice to tenants on housing-related issues, such as rent payments, housing benefits, and general tenancy queries.
* Rent Collection: Oversee the collection of rents, monitor arrears, and work with tenants to develop repayment plans as required.
* Property Inspections: Conduct regular property inspections to ensure properties are in good condition, and carry out follow-up actions for repairs and maintenance.
* Allocations & Transfers: Assist in the allocation and transfer of properties according to local housing policies, ensuring fair distribution based on need and eligibility.
* Complaint Management: Investigate and resolve tenant complaints in a timely and professional manner, ensuring high levels of tenant satisfaction.
* Collaboration with External Agencies: Work alongside support agencies, social services, and contractors to ensure tenants receive the appropriate assistance and services.
* Health and Safety Compliance: Ensure properties meet health and safety standards and adhere to housing regulations.
Essential Qualifications & Skills:
* Experience: At least 2 years of experience in social housing or property management (preferably within local government or housing associations).
* Knowledge: A good understanding of housing law, tenancy agreements, rent collection, and local government housing policies.
* Communication Skills: Excellent communication skills (both verbal and written) to effectively liaise with tenants, colleagues, and external agencies.
* Organisational Skills: Strong ability to manage your time effectively, handle a caseload, and work independently.
* Problem-Solving: Ability to identify problems and find creative solutions to ensure tenant satisfaction.
* IT Proficiency: Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita).
* Driving Licence: A full UK driving licence is preferred but not essential.
Desirable:
* Relevant Qualifications: A housing or property management qualification (e.g., CIH Level 3 Certificate in Housing).
* Experience in London: Familiarity with housing issues specific to the London area (e.g., high demand, affordable housing shortages).
* Multilingual: Ability to speak additional languages is an advantage.
What We Offer:
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* Supportive work environment and the chance to make a difference in the community.
* Flexible working options and a healthy work-life balance