Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily operations and ensure safety at sports facilities across three locations.
- Company: Join a dynamic team dedicated to providing top-notch service in community sports.
- Benefits: Enjoy flexible hours, hands-on experience, and the chance to lead a motivated team.
- Why this job: Perfect for those who love sports and want to make a positive impact in their community.
- Qualifications: GCSEs in English and Math; leadership qualifications preferred; lifeguard certification required.
- Other info: Opportunity to gain valuable management experience in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity We are looking for a dedicated individual to manage the daily operations of all activities and resources at the Sports Facilities. You will ensure the well-being and safety of both staff and customers while upholding the highest standards of service. The role of Casual Duty Officer involves overseeing the operations across three locations: * Clacton Leisure Centre * Dovercourt Bay Lifestyles * Walton on the Naze Lifestyle Key Responsibilities: * Address customer enquiries with a positive and professional approach, fostering excellent customer service. * Ensure appropriate staffing levels are maintained to facilitate the smooth running of all scheduled activities and services in a safe and efficient manner. * Supervise and manage staff during daily operations to ensure the highest level of performance and service. * Act as a key holder, assuming responsibility for the security of all physical resources, including buildings, plant, and equipment. * Provide visible leadership to staff, motivating them to deliver high-quality performance and efficiency. * Maintain and manage the stock and cleanliness of vending machines, where applicable. * Oversee the daily operation of the Pool Plant, ensuring compliance with relevant guidelines and up-to-date record-keeping. Carry out routine and emergency maintenance of plant and facilities as required. * Undertake other specific non-operational duties as directed by the Centre Manager. Skills and Experience: * A minimum of GCSE level qualifications or equivalent, including English and Mathematics. * A Level 2 or 3 Leadership/Management qualification (or equivalent knowledge gained through experience and development will also be considered). * Qualifications required depending on location: * RLSS National Pool Lifeguard Qualification or an equivalent accredited qualification. * Pool Plant Operators Certificate or a relevant accredited qualification
Casual Duty Officer employer: VNA Recruitment
Contact Detail:
VNA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Duty Officer
✨Tip Number 1
Familiarize yourself with the specific sports facilities mentioned in the job description. Visit Clacton Leisure Centre, Dovercourt Bay Lifestyles, and Walton on the Naze Lifestyle to understand their operations and customer service standards. This will help you speak confidently about your knowledge of the locations during the interview.
✨Tip Number 2
Highlight any previous experience in managing teams or overseeing operations in a similar environment. Be prepared to share specific examples of how you've successfully motivated staff and ensured high-quality service in past roles.
✨Tip Number 3
Demonstrate your commitment to safety and compliance by researching relevant guidelines for pool operations and facility management. Being knowledgeable about these regulations will show that you take the role seriously and are ready to uphold the highest standards.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of scenarios where you effectively handled customer inquiries or complaints, as this will showcase your ability to maintain a positive and professional atmosphere at the facilities.
We think you need these skills to ace Casual Duty Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Casual Duty Officer position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in managing operations, customer service, or staff supervision. Use specific examples that demonstrate your ability to lead and ensure safety in a recreational environment.
Showcase Your Qualifications: Clearly list your qualifications, especially any leadership or management certifications, as well as relevant lifeguard or pool plant operator qualifications. This will show that you meet the essential criteria for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for sports facilities management and your commitment to providing excellent customer service. Address how your skills align with the responsibilities outlined in the job description.
How to prepare for a job interview at VNA Recruitment
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share examples of how you've positively addressed customer inquiries in the past. Highlight your ability to maintain a professional demeanor even in challenging situations.
✨Demonstrate Leadership Experience
Discuss any previous experience you have in supervising or managing staff. Provide specific instances where you motivated your team to achieve high performance and how you ensured smooth operations during busy times.
✨Know the Facilities
Familiarize yourself with the three locations: Clacton Leisure Centre, Dovercourt Bay Lifestyles, and Walton on the Naze Lifestyle. Mention any relevant experiences you have with similar facilities and how you can contribute to their operations.
✨Highlight Relevant Qualifications
Be ready to discuss your qualifications, especially any leadership or management certifications, as well as lifeguard or pool plant operator qualifications. If you have practical experience, make sure to emphasize that as well.
