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For Companies At a Glance
- Tasks: Make outbound calls to capture third-party claims and support the claims process.
- Company: Join a dynamic start-up focused on revolutionising the insurance claims experience.
- Benefits: Enjoy flexible working hours and opportunities for personal growth in a fast-paced environment.
- Other info: Work 37.5 hours a week with varied shifts, including one Saturday every four weeks.
- Why this job: Be part of a mission to enhance customer service and make a real impact in the industry.
- Qualifications: Experience in intervention teams and a strong understanding of the claims journey is essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The vMobility Team
We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most delightful and efficient claims experience to our customers.
Working in a start-up means that you have to be adaptable and excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.
What you will be doing
- Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
- Mitigating the cost of your captures by establishing the needs of the third party and following our processes
- Supporting the after-capture process in handling claims and mitigating the claims spend.
- Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
- Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
- Supporting the team and continually helping them to develop their knowledge and skill set.
- Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.
Who you are.
- You truly care about the third-party claims journey.
- Tenacious and determined to make successful captures.
- You enjoy problem solving and creating innovative solutions to complex problems.
- Able to work in a high growth environment and are highly adaptable to change.
- Selfless and willing to share learnings with your team.
What we are looking for from you
- Experience in working within an intervention team and capturing third parties.
- Understanding of the customer claim journey from FNOL through to settlement
- A keen eye for detail and proven ability to mitigate third party costs.
- Confidence in knowledge of liability, fraud, and indemnity
Hours of Work
Monday – Sunday 37.5 hours per week. 7.5 hour workng days. Various shifts. Must work 1 Saturday in 4
Intervention Claims Handler employer: vMobility Group Limited
Contact Detail:
vMobility Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intervention Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process, especially the third-party claims journey. Understanding each step from First Notification of Loss (FNOL) to settlement will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your adaptability and problem-solving skills by preparing examples of how you've successfully navigated changes in previous roles. This will resonate well with our start-up culture where flexibility is key.
✨Tip Number 3
Build a strong understanding of fraud, liability, and indemnity issues in claims handling. Being able to discuss these topics confidently will set you apart as a knowledgeable candidate.
✨Tip Number 4
Network with professionals in the insurance industry, particularly those involved in claims handling. Engaging with others can provide insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Intervention Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in intervention claims handling and any previous roles that involved capturing third parties. Use specific examples to demonstrate your problem-solving skills and adaptability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the claims experience in the insurance industry. Mention how your tenacity and attention to detail align with the company's mission and values.
Showcase Relevant Skills: Emphasise your understanding of the customer claim journey and your ability to mitigate costs. Include any experience you have with fraud detection and claims processing to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at vMobility Group Limited
✨Show Your Passion for Customer Experience
Make sure to express your genuine interest in improving the claims journey for third parties. Share examples from your past experiences where you successfully enhanced customer satisfaction or streamlined processes.
✨Demonstrate Adaptability
Since the role is in a start-up environment, highlight your ability to adapt to change. Discuss situations where you've had to pivot quickly and how you managed to thrive in a fast-paced setting.
✨Highlight Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and the innovative solutions you implemented. This will showcase your tenacity and determination to tackle complex problems effectively.
✨Emphasise Team Collaboration
Talk about your experience working within a team, especially in an intervention context. Mention how you've supported colleagues in developing their skills and knowledge, as this aligns with the company's values of teamwork and shared learning.